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Front Desk Representative

2 months ago

San Jose, California, United States J. H. Larson Full time
Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at J. H. Larson. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.

Key Responsibilities:
  • Register guests and assign rooms, accommodating special requests whenever possible.
  • Assist in pre-registration and blocking of rooms for reservations.
  • Verify guest information and method of payment, following established credit checking procedures.
  • Communicate room information to hotel personnel and maintain accurate records.
  • Work closely with the housekeeping department to ensure room status reports are up-to-date and coordinate requests for maintenance and repair work.
  • Supervise access to safe deposit boxes and maintain a high level of customer satisfaction.
Requirements:
  • High School diploma or higher level education.
  • 3 years of hotel front office experience, with a minimum of 1 year at the supervisory level.
What We Offer:

As a Front Desk Agent at J. H. Larson, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our hotel. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.