Hospitality Operations Manager

2 weeks ago


Mission Viejo, California, United States AccorHotels Full time

Company Overview

We are part of AccorHotels, a prominent international hospitality group, operating one of the largest 4-star hotels in the Netherlands, Novotel Amsterdam City. Our establishment features 610 rooms, extensive meeting facilities of approximately 1,300 m2, and diverse food and beverage outlets. We cater to over 500 guests daily, ensuring they receive exceptional service.

Role Overview

Are you ready to take on a pivotal role as the primary contact for our guests? In this position, you will be the essential link connecting various departments. We seek an innovative thinker and a dedicated people manager for the role of Duty Manager Trainee.

Key Responsibilities

As a Duty Manager Trainee, you will:

  • Oversee a broad range of responsibilities and maintain effective communication with all departments to swiftly address any issues.
  • Act as the main point of contact for guests, adeptly handling inquiries, complaints, and concerns.
  • Manage guest feedback and reviews, creatively developing action plans based on their insights.
  • Prepare personalized experiences for VIP guests, ensuring memorable stays through thoughtful surprises.
  • Be flexible and ready to assist in various capacities as needed.

What We Offer

Interning with us provides a wealth of practical learning opportunities within the Accor Hospitality Group, which boasts numerous career prospects both locally and internationally. Benefits include:

  • A monthly internship allowance of 750 net based on a 38-hour workweek.
  • Reimbursement for travel expenses if applicable.
  • Complimentary meals in the staff canteen.
  • Access to the Technogym Fitness area 24/7.
  • Provision of appropriate work attire.
  • Time and space to focus on your thesis.
  • Support from a team of 140 enthusiastic colleagues.
  • Professional mentorship throughout your internship.
  • A role that allows significant influence over your personal development.

Candidate Profile

We are looking for an inspiring and motivated individual with a passion for hospitality. You should possess a good sense of humor to create a welcoming atmosphere for both guests and colleagues. As a large hotel, having a comprehensive perspective is crucial. We value innovation and a solution-oriented mindset. The ideal candidate will also meet the following criteria:

  • Excellent command of the English language; proficiency in Dutch is an advantage.
  • Flexibility in working hours, including mornings, evenings, and weekends.
  • Independent, detail-oriented, and quality-conscious.
  • Guest-focused with strong collaboration skills and resilience under pressure.
  • Prioritization of guest experience above all else.

Excited to Learn More?

If you are eager to advance your career in hospitality, we encourage you to explore this opportunity further.



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