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Recreation Facility Operations Manager

2 months ago

Mission Viejo, California, United States Round One Entertainment Inc. Full time
Recreation Facility Operations Manager at Round One Entertainment

If you have a passion for interactive entertainment, including arcade games, bowling, and karaoke, and thrive in a vibrant atmosphere filled with enthusiastic individuals, this position may be an excellent match for you.

Position Overview:

The Recreation Facility Operations Manager is essential in driving the success of our entertainment venues by proficiently overseeing personnel and equipment. This role encompasses ensuring the quality of gaming experiences, managing financial transactions, supervising deposits, and contributing to marketing initiatives. Furthermore, the Operations Manager is tasked with providing outstanding customer service, resolving issues, and upholding company standards.

Core Responsibilities:

  • Meet sales objectives by effectively applying company protocols.
  • Assist patrons and conduct minor maintenance on gaming machines as required.
  • Develop work schedules, track inventory, and guarantee product accessibility.
  • Oversee staff to ensure compliance with operational guidelines.
  • Deliver thorough training for entertainment personnel.
  • Ensure precision in reporting and prompt submission of necessary documentation.
  • Support general management responsibilities as needed.
  • Monitor staffing levels, deter theft, and maintain the aesthetic appeal of the venue.
  • Analyze departmental sales and promote operational improvements.
  • Provide exceptional customer service and address complex customer concerns.
  • Implement age verification measures and ensure safety regulations are met.
  • Engage in recruitment, performance evaluations, and employee training.
  • Manage administrative duties as assigned by the General Manager.

Candidate Profile:

The successful applicant should demonstrate strong customer service abilities, integrity, effective communication skills, critical thinking, and a respect for diversity.

Experience Requirements:

A minimum of 2-3 years in retail management, along with an associate's degree, is preferred.

Work Environment:

This role requires functioning in a lively setting characterized by elevated noise levels and activity.

Physical Requirements:

Mobility, strength, and flexibility are necessary to perform various tasks in a fast-paced environment.

If you are looking for a rewarding career opportunity with a growing entertainment organization, consider this position at Round One Entertainment.