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Retail Operations Leader

2 months ago

Mission Viejo, California, United States Terre Coffee & Bakery Full time

Position Overview:
The ideal candidate for overseeing a Terre Coffee & Bakery location possesses extensive experience in the food and hospitality sector, particularly in management roles such as store manager or assistant manager.

Key Contributions:
As a leader, this individual plays a crucial role in driving Terre's mission of "Enriching and Elevating Others" by fostering positive interactions with guests, team members, and suppliers.

Primary Responsibilities:
The retail operations leader is expected to consistently exercise discretion in managing the store's overall performance. Key responsibilities include:

  • Supervising and guiding the team to ensure alignment with Terre's Core Values.
  • Implementing company initiatives by crafting actionable plans and motivating the team to achieve operational goals.
  • Planning and delegating tasks effectively to ensure seamless operations.
  • Providing coaching and support to team members to enhance performance.
  • Monitoring staffing levels to facilitate team development and ensure operational efficiency.
  • Ensuring compliance with applicable labor laws and regulations.
  • Utilizing management tools for labor scheduling, financial reporting, and inventory control.
  • Analyzing financial data to identify trends and address performance issues.
  • Conducting regular performance evaluations for team members.
  • Ensuring adherence to legal and operational standards.

Core Values:
At Terre, we prioritize serving others, maintaining a hunger for improvement, expressing gratitude for opportunities, and fostering joy in our work.

Expected Experience:
Minimum of 2 years in a management capacity within the food and hospitality industry, including:

  • Leading a team of 5-15 individuals.
  • Inventory management and procurement.
  • Financial analysis and reporting.

Additionally, a background of at least 3 years in progressively responsible food service roles is preferred, along with prior experience in a coffee shop or barista position.

Core Competencies:
The ideal candidate should demonstrate the following:

  • Effective Communication: Ability to listen and communicate effectively with various stakeholders.
  • Guest-Centric Focus: A strong commitment to understanding and meeting guest needs.
  • Courageous Leadership: Taking responsibility and making informed decisions, especially in challenging situations.
  • Continuous Development: Seeking opportunities for personal and team growth.
  • Results-Oriented: Understanding business drivers and being accountable for delivering quality outcomes.