Store Operations Manager

2 weeks ago

Mission Viejo, California, United States Advance Stores Company Inc (500) Full time

Store Operations Manager - Advance Stores Company Inc

A Store Operations Manager is essential in motivating our workforce while ensuring our Customers thrive and our business flourishes with integrity. This professional-level sales and management role is capable of supporting various functions across the business spectrum. The position demands a comprehensive understanding of store systems, automotive knowledge, and the capability to identify, troubleshoot, and assist with DIY projects. The individual will be responsible for cultivating and sustaining Professional Customer relationships and driving program expansion. Accountability for achieving financial targets and upholding service and aesthetic standards is paramount. This role is exempt and requires a commitment of 50-55 hours per week (excluding meal breaks). The typical schedule consists of 5-6 days a week, with 11-hour shifts, including rotating nights and weekends, along with an hour for lunch. Additional hours may be necessary based on staffing needs, store conditions, sales targets, and other business demands. Store Operations Managers must adapt their schedules according to business requirements.

Key Responsibilities

  • Meet overall store sales objectives and service goals.
  • Manage and enhance Professional Customer relationships/sales, ensuring the team executes Customer action plans effectively.
  • Oversee the selection, hiring, development, performance management, coaching, scheduling, and engagement of store Team Members.
  • Ensure adherence to all inventory and operational standards.
  • Guide all Team Members to meet Customer expectations (both DIY and Professional).
  • Fulfill Manager on Duty responsibilities, including coaching, floor/phone management, task assignment and completion, safety, and opening/closing duties.
  • Lead change management initiatives.
  • Promote diversity and foster a respectful environment for Customers and Team Members alike.

Additional Responsibilities

  • Provide DIY services such as battery installation, testing, and wiper installation.
  • Assist District/Region in various functions as needed.

Success Factors

  • Effective communication skills.
  • Ability to locate and stock parts efficiently.
  • Knowledge and skills related to safety.
  • Capability to become ASE P2 certified or an equivalent.
  • Expertise in executing and training on project and product quality recommendations.
  • Advanced skills in parts lookup and sourcing.
  • Ability to source from various channels, including special orders and second sources.
  • Proficiency in executing and training on all store operational processes and procedures, as well as testing and diagnostic equipment for DIY services.
  • Competence in executing and training on inventory systems and store equipment.
  • Ability to execute and train on POS and parts lookup systems.
  • Ability to analyze and review P&L statements.
  • Skill in recruiting, selecting, hiring, and developing quality Team Members.
  • Ability to build and nurture relationships with Professional Customers.

Essential Skills for Success as a Store Operations Manager

  • Working knowledge of automotive systems is preferred.
  • Proficient in spoken and written English (Spanish is a plus); capable of effective communication and relationship building with Customers, peers, and upper management.
  • Proficient in Microsoft software (Word, Excel required; PowerPoint preferred).
  • Ability to perform calculations involving discounts, percentages, sales increases, and gross profit percentages.
  • Competence in reviewing and analyzing business reports, such as profit and loss statements (P&L).
  • Ability to hold others accountable, inspect work quality, and provide constructive feedback in an inspiring manner.
  • Flexibility to work various days, evenings, and weekends as required.

Prior Experience for Success

  • 2-3 years of experience managing a team in a fast-paced retail environment.
  • Proven track record of managing profitability; demonstrated financial and business acumen.

Education and Certifications

  • High school diploma or GED; a Bachelor's degree in business or a related field is preferred.
  • Must possess a valid driver's license.
  • ASE certification is preferred but not mandatory.

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing tasks such as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

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