Amusement Manager Trainee

6 days ago


Mission Viejo, California, United States Simon Property Group Full time

About the Role

The Amusement Manager Trainee will be prepared for management responsibilities in the Company, specifically within the entertainment industry. This role is responsible for gaining experience and knowledge in the field they have been assigned to, so that they become capable of a managerial position.

Key Responsibilities

  • Collaborate with senior management to set performance goals and objectives.
  • Stay up-to-date on company policies and procedures that impact the department or business.
  • Monitor progress and performance with key trainers and senior management.
  • Achieve department sales goals through the efficient execution of company policies and procedures.
  • Maintain a high level of presence on the sales floor, providing sales and customer service support.
  • Control payout ratios by monitoring and auditing payout numbers, and coaching staff on necessary adjustments.
  • Ensure all machine malfunctions or repairs are reported to facilities management, and follow up as needed.
  • Conduct till checks, refunds, credit, and ticket adjustments in accordance with company policy.
  • Hold regular staff meetings with department supervisors to discuss and resolve operational, staffing, and customer service issues.
  • Complete all amusement reports and audits as assigned by corporate office in a timely manner.
  • Create department schedules, task assignments, and issue breaks and lunches.
  • Conduct and monitor department inventory, submitting reports on a weekly and monthly basis.
  • Train, coach, and issue disciplinary actions for department staff.
  • Place monthly product orders for store supplies, crane plush, and redemption prizes.
  • Open and close the store and department following company guidelines.
  • Cross-train and maintain a basic understanding of all store departments.
  • Assist guests at the point of sale and game floor, resolving customer complaints and escalations.

Requirements

  • Associate's degree and 2-3 years of retail management experience, preferably in the entertainment, retail, or hospitality industries.
  • Ability to work in a fast-paced environment with high levels of noise, dust, and activity.
  • Physical demands include bending, stretching, twisting, climbing, and having a high level of mobility and flexibility in small spaces.
  • Ability to stand and walk for extended periods without breaks during busy times.
  • Ability to lift and move up to 100 pounds with assistance.

Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company's discretion.



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