Crisis Management Specialist

2 weeks ago


Bentonville, Arkansas, United States Walmart Full time
Position Overview:

The Walmart Emergency Operations Center (EOC) operates continuously to monitor and report on global crises. This center is responsible for managing critical incidents, including infrastructure issues, criminal threats, geopolitical crises, weather emergencies, and natural disasters that impact our associates worldwide, ensuring the safety of our people, property, and brand integrity.

Your Responsibilities:

You will contribute significantly by:

  • Receiving and documenting daily incidents reported by various facilities and relaying essential information to relevant stakeholders.
  • Maintaining departmental standards for performance metrics and customer service expectations.
  • Assisting in investigations by analyzing emerging facts, trends, data, and potential impacts.
  • Generating departmental reports, such as emergency alerts, situational summaries, and data analyses.
  • Responding to information requests from various departments, including Legal and Human Resources, as well as external agencies.
  • Exemplifying compliance with company policies and procedures while supporting ethical standards.
  • Facilitating the implementation of business solutions through testing and ongoing feedback.

Preferred Qualifications:

While not mandatory, the following qualifications are advantageous:

  • One year of experience in intelligence, corporate security, law enforcement, or a related field.
  • One year of experience utilizing business intelligence (BI) tools, such as Oracle, to create reports according to specifications.
  • One year of experience in descriptive statistics, exploratory data analysis, or univariate analyses.
  • One year of experience with in-database analytics, SQL, or similar programming languages for data retrieval, merging, and cleansing from various sources.

Educational Background:

An Associate's degree in statistics, analytical studies, information systems, industrial engineering, economics, or a related field is preferred.


Compensation and Benefits:

Walmart offers competitive compensation, including performance-based bonuses and a comprehensive benefits package designed to enhance your well-being. Health benefits encompass medical, vision, and dental coverage. Financial benefits include a 401(k) plan, stock purchase options, and company-paid life insurance. Paid time off includes vacation, sick leave, parental leave, and more.


Additional benefits include short-term and long-term disability, company discounts, and reimbursement for adoption and surrogacy expenses.


Work-Life Balance:

Associates will receive paid time off (PTO) that can be utilized for various purposes, including vacation and sick leave. The amount of PTO is determined by job classification and tenure.


Education Benefits:

Walmart provides a paid education benefit program for both full-time and part-time associates, covering programs from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.


Diversity and Inclusion:

Walmart is committed to fostering a diverse and inclusive environment, recognizing the value of unique styles, experiences, identities, abilities, ideas, and opinions.



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