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Hotel Operations Manager

2 months ago

Kansas City, Missouri, United States Chartwell Hospitality Full time
Hotel Operations Manager

Job Summary: We are seeking a highly skilled Hotel Operations Manager to join our team at Chartwell Hospitality. As a key member of our management team, you will be responsible for the overall operation of the hotel, ensuring high standards of comfort, service, and quality for our guests.

Key Responsibilities:

  • Drive guest satisfaction results through active support of all departments.
  • Ensure teamwork and enhance cooperation between all departments.
  • Maintain accurate payroll and employee records.
  • Perform timely and fair reviews.
  • Accurate and complete adherence to bank records and other procedures.
  • Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger.
  • Provide comprehensive training to all staff.
  • Act as Manager on Duty as designated by the General Manager.
  • Ensure positive financial performance through cost control of all departments and P&L analysis.
  • Active involvement in revenue management strategies.

Requirements:

  • Previous hotel experience required in a similar role and hotel size.
  • Marriott experience is a must.
  • Excellent verbal, comprehension, listening, and problem-solving skills.
  • Interpersonal and time management skills.
  • Adaptability.
  • Report and accounting skills.
  • Guest relation skills.

Education: Hotel Administration or Management is a plus but not required.

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or fingers; or feel objects, tools, or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.