Hotel Operations Manager
4 weeks ago
Job Summary:
We are seeking a highly skilled and experienced General Manager to lead and manage our hotel operations, ensuring maximum profits and exceptional guest satisfaction.
About the Role:
The successful candidate will be responsible for:
- Leading and managing hotel operations to achieve maximum profits and guest satisfaction
- Developing and implementing sales and marketing plans in conjunction with the sales leader
- Monitoring cost control, property condition, cleanliness, quality of product, and service throughout the hotel
- Supervising the development of and revision to the business plan, annual budget, financial reports, and annual and monthly forecasts
- Critically reviewing reports of occupancy and revenue, partnering with revenue management professionals to analyze trends and implement changes to maximize room revenue
- Maintaining positive rapport with associates and customers, communicating regularly with the public, staff, corporate office, and owners
- Handling associate issues appropriately and in conjunction with human resources following HHM policies
- Participating in community affairs and maintaining a positive public image for HHM and the hotel
- Ensuring safety practices and procedures are followed and proper emergency and security procedures are maintained
- Traveling to attend corporate meetings, sales trips, and serve on committees
- Monitoring quality assurance scores and/or guest feedback and communicating to and training associates accordingly
- Creating specific, measurable, achievable, realistic, and timely action plans to drive a culture of guest service and above-average GSS scores
Requirements:
The ideal candidate will possess:
- An Associate or Bachelor's Degree in Business, Hospitality, or a related field
- Previous hotel management experience
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment and adapt to changing circumstances
What We Offer:
HHM Hotels offers a competitive salary, benefits package, and opportunities for professional development and growth.
Work Environment:
The hotel is a dynamic and fast-paced environment that requires the ability to work in a team-oriented setting, prioritize tasks, and manage multiple projects simultaneously.
Physical Demands:
The position requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching.
Travel Requirements:
Occasional travel is required for corporate meetings, sales trips, and committee work.
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