Hotel Operations Manager

4 weeks ago


Kansas City, Missouri, United States AC Hotel Kansas City Plaza Full time

Job Summary:

We are seeking a highly skilled and experienced General Manager to lead and manage our hotel operations, ensuring maximum profits and exceptional guest satisfaction.

About the Role:

The successful candidate will be responsible for:

  • Leading and managing hotel operations to achieve maximum profits and guest satisfaction
  • Developing and implementing sales and marketing plans in conjunction with the sales leader
  • Monitoring cost control, property condition, cleanliness, quality of product, and service throughout the hotel
  • Supervising the development of and revision to the business plan, annual budget, financial reports, and annual and monthly forecasts
  • Critically reviewing reports of occupancy and revenue, partnering with revenue management professionals to analyze trends and implement changes to maximize room revenue
  • Maintaining positive rapport with associates and customers, communicating regularly with the public, staff, corporate office, and owners
  • Handling associate issues appropriately and in conjunction with human resources following HHM policies
  • Participating in community affairs and maintaining a positive public image for HHM and the hotel
  • Ensuring safety practices and procedures are followed and proper emergency and security procedures are maintained
  • Traveling to attend corporate meetings, sales trips, and serve on committees
  • Monitoring quality assurance scores and/or guest feedback and communicating to and training associates accordingly
  • Creating specific, measurable, achievable, realistic, and timely action plans to drive a culture of guest service and above-average GSS scores

Requirements:

The ideal candidate will possess:

  • An Associate or Bachelor's Degree in Business, Hospitality, or a related field
  • Previous hotel management experience
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances

What We Offer:

HHM Hotels offers a competitive salary, benefits package, and opportunities for professional development and growth.

Work Environment:

The hotel is a dynamic and fast-paced environment that requires the ability to work in a team-oriented setting, prioritize tasks, and manage multiple projects simultaneously.

Physical Demands:

The position requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching.

Travel Requirements:

Occasional travel is required for corporate meetings, sales trips, and committee work.



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