Server - New AC Hotel, Kansas City, MO

23 hours ago


Kansas City, Missouri, United States Hotel Equities Full time

Job Summary:

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a skilled Server to join our team at the AC Hotel in Kansas City, MO.

Key Responsibilities:

  • Provide prompt and courteous food service to restaurant customers.
  • Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
  • Responsible for greeting every guest with a smile and positive attitude.
  • Prepare and present items, organize and maintain a clean service area, clean tables and area, and follow all health codes.
  • Ensure that all guests are dealt with in a professional, consistent manner.
  • Ability to diplomatically handle difficult situations and people.
  • Take guests' food and drink orders and ensure that all orders are accurate and brought to each table in a timely manner.
  • Assist with setting tables and rearranging tables to accommodate larger parties.
  • Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
  • Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.
  • Follow all applicable Company Standard Operating Procedures.

Requirements:

  • High School diploma /Secondary qualification or equivalent.
  • Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
  • Ability to perform the following:
    • Maintain a neat, clean and well-groomed appearance per Company Standards.
    • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
    • Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
    • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
    • In addition, attendance at all scheduled training sessions and meetings are required.
    • Upon employment, all associates are required to fully comply with the Company's rules and regulations for the safe and effective operation of the hotel facilities.
    • Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Additional Information:

  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a flexible schedule including nights, weekends and/or holidays.


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