Hotel Operations Manager

2 weeks ago


Kansas City, Missouri, United States AC Hotel Kansas City Plaza Full time
Job Summary:

As a Hotel Operations Manager, you will oversee and manage hotel departments, ensuring an optimal level of service and hospitality are provided to hotel guests. Your focus will be on supervising and managing hotel departments, overseeing hotel operations, and assisting the General Manager in preparation of forecasts and reports.

Key Responsibilities:

Supervise and manage hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
Oversee hotel operations as directed, ensuring that all departments are functioning efficiently and effectively.
Assist the General Manager in preparation of forecasts and reports, and assist in the development, implementation, and monitoring of the budget to maximize revenue and minimize expenses.
Be aware of guest satisfaction scores and brand standards, and work toward increasing departmental and overall guest satisfaction.
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow, and associate performance.

Requirements:

Associate or Bachelor's degree preferred.
Intermediate knowledge of overall hotel operations.
Ability to work in a fast-paced environment and adapt to changing situations.
Strong communication and leadership skills.

About Us:

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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