Hotel Operations Manager

3 hours ago


Kansas City, Missouri, United States AC Hotel Kansas City Plaza Full time

Job Summary:

The General Manager - Hotel Operations is responsible for leading and managing hotel operations to maximize profits and achieve the highest level of guest satisfaction. This includes overseeing the development of and revision to business plans, annual budgets, financial reports, and annual and monthly forecasts.

Key Responsibilities:

  • Interview, select, train, schedule, coach, and support associates to ensure they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Tour and visually inspect the property on a daily basis to monitor cost control, property condition, cleanliness, quality of product, and service throughout the hotel.
  • Supervise the development of and revision to business plans, annual budgets, financial reports, and annual and monthly forecasts that clearly explain operational effectiveness, trends, and variances.
  • In conjunction with the sales leader, develop and implement sales and marketing plans.
  • Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
  • Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
  • Handle associate issues appropriately and in conjunction with human resources following HHM policies.
  • Participate in community affairs and maintain a positive public image for HHM and the hotel.
  • Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
  • Travel to attend corporate meetings, sales trips, and serve on committees.
  • Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.
  • Create specific, measurable, achievable, realistic, and timely action plans to drive a culture of guest service and above-average GSS scores and remedy guest service deficiencies.
  • Oversee sales department operations and regularly participate in sales calls/client visits.
  • Participate in the Chamber of Commerce and local associations to network with members of the neighborhood/community.
  • Follow sustainability guidelines and practices related to HHM's EarthView program.
  • Perform other duties as requested by management.

Requirements:

  • Associate or Bachelor's Degree in Business, Hospitality, or a related field.
  • Previous hotel management experience required.

Benefits:

  • Medical, dental, and vision health insurance.
  • Paid time off.
  • 401(k) company match.
  • Free basic life insurance.
  • Travel discounts.
  • Commuter transit and commuter parking benefits.
  • Quarterly bonuses and incentives.
  • Employee assistance and wellness program.
  • Educational/professional development.
  • Technology reimbursements.

Work Environment and Context:

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching, stooping, using fingers and hands, kneeling, or crouching.

Occasional travel required.



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