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Hotel Operations Manager

2 months ago

Kansas City, Missouri, United States Hotel Lotus Stadium Full time

We are seeking an experienced Assistant General Manager to help our General Manager plan and oversee the hotel's day-to-day operations at Hotel Lotus Stadium.

The ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards.

A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred.

Key Responsibilities:

  • Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed.
  • Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations.
  • Facilitate management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention.
  • Collaborate with department heads and the General Manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability.
  • Assist the General Manager in the day-to-day operation of the hotel in maintaining all standards of guest service.

Guest Services:

  • Assist front desk staff with guest inquiries and concerns.
  • Address guest complaints via email or phone calls.
  • Ensure guest satisfaction by providing exceptional customer service.

Administrative Duties:

  • Maintain accurate records and reports.
  • Prepare and submit weekly reports.
  • Create and update templates and documents.
  • Assist with payroll processing.

Inventory Management:

  • Maintain inventory of front desk supplies and order as needed.
  • Oversee Retail Treatshop inventory and create purchase orders for approval.

Front Desk Operations:

  • Monitor PMS for arrivals, departures, and in-house guests.
  • Ensure front desk staff adheres to uniform and work schedule policies.
  • Review and approve Night Audit reports.
  • Conduct inspections to ensure completion of front desk shift tasks.

Other Duties:

  • Assist with new hire recruitment and onboarding.
  • Schedule weekly breakfast orders.
  • Participate in weekly manager meetings and take notes.
  • Contribute to a positive and professional work environment.

Requirements:

  • Must have a strong focus on putting the guest first with exceptional customer service experience.
  • You must have previous experience in a manager role overseeing a team, preferably in a hospitality role.
  • You must have 3 or more years of experience working in the hospitality field.
  • A high school diploma or GED, and a bachelor's degree is required, preferably in hospitality management or a related field.
  • Possess excellent organizational skills, communication skills, and problem-solving skills.

Compensation: $50,000 - $65,000