Hotel Operations Manager

2 days ago


Kansas City, Missouri, United States Hotel Lotus Stadium Full time
Hotel Assistant Manager Job Description

We are seeking an experienced and skilled Hotel Assistant Manager to join our team at Hotel Lotus Stadium. As a key member of our management team, you will play a vital role in ensuring the smooth operation of our hotel and providing exceptional customer service to our guests.

Key Responsibilities:
  • Hotel Operations: Assist the General Manager in overseeing the day-to-day operations of the hotel, including supervising personnel, managing guest services, and ensuring compliance with hotel policies and procedures.
  • Guest Services: Provide exceptional customer service to guests, addressing their concerns and resolving any issues in a timely and professional manner.
  • Administrative Duties: Maintain accurate records and reports, prepare and submit weekly reports, and assist with payroll processing.
  • Inventory Management: Maintain inventory of front desk supplies and order as needed, oversee Retail Treatshop inventory, and create purchase orders for approval.
  • Front Desk Operations: Monitor PMS for arrivals, departures, and in-house guests, ensure front desk staff adheres to uniform and work schedule policies, review and approve Night Audit reports, and conduct inspections to ensure completion of front desk shift tasks.
  • Other Duties: Assist with new hire recruitment and onboarding, schedule weekly breakfast orders, participate in weekly manager meetings, and contribute to a positive and professional work environment.
Qualifications:
  • Strong focus on putting the guest first with exceptional customer service experience.
  • Previous experience in a manager role overseeing a team, preferably in a hospitality role.
  • 3 or more years of experience working in the hospitality field.
  • A high school diploma or GED, and a bachelor's degree in hospitality management or a related field.
  • Excellent organizational skills, communication skills, and problem-solving skills.
Compensation:

$50,000 - $65,000



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