Retail Operations Leader

2 weeks ago


Indiana, Pennsylvania, United States Family Farm & Home Full time
Job Overview
Family Farm and Home is a family-owned and operated retail organization dedicated to serving our communities. With a commitment to exceptional customer service and a diverse range of products, we are seeking a dynamic Retail Operations Leader to join our team.

Company Background
Founded in Michigan, Family Farm and Home has expanded to numerous locations across several states, providing a wide variety of products including tools, automotive supplies, clothing, and farm essentials. Our mission is to cater to the needs of our customers while fostering a supportive and engaging work environment.

Position Summary
The primary role of the Retail Operations Leader is to embody and promote the core values of our organization. This position requires strong leadership capabilities to inspire and manage team members effectively. The ideal candidate will gain knowledge in merchandising, inventory management, and operational procedures within a designated timeframe.

Key Responsibilities
1. Uphold the mission and values of Family Farm and Home.
2. Foster a culture of sales excellence with a focus on outstanding customer service.
3. Lead a motivated team by recruiting, training, and managing staff performance.
4. Ensure operational excellence by scheduling and overseeing team assignments.
5. Maintain accountability for the financial performance of the store.
6. Build relationships with customers to understand their needs and enhance service delivery.
7. Collaborate with local community groups to strengthen community ties.
8. Manage inventory effectively to ensure product availability and compliance with safety standards.
9. Stay informed on industry trends and best practices to drive store performance.

Qualifications
The successful candidate will possess:
- Strong leadership and problem-solving skills.
- Excellent communication abilities for effective interaction with customers and team members.
- A proactive approach to customer service and team collaboration.
- Organizational skills to manage multiple tasks in a fast-paced environment.
- Physical capability to handle merchandise and perform store operations.

At Family Farm and Home, we are committed to building a dedicated team focused on delivering exceptional service and quality products to our customers.

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