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Operations Support Manager

2 months ago

Indiana, Pennsylvania, United States Planet Fitness Full time

Location: United States of America

Compensation: Join a team where passion and dedication drive our success.

Overview:

As a vital member of our organization, the Operations Support Manager will play a key role in assisting with the management of club operations to guarantee an outstanding member experience. This position collaborates closely with the Club Manager to foster a positive and dynamic team environment while ensuring the club's financial success.

Key Responsibilities:

  • Assist in the recruitment, hiring, training, and development of a high-performing team, including Member Service Representatives, Trainers, and Custodians.
  • Help maintain a welcoming environment for all members, prospective members, and guests, ensuring adherence to superior customer service standards.
  • Support staff management and provide backup assistance to the Club Manager as required.
  • Assist in scheduling and supervising staff to ensure adequate coverage for all shifts.
  • Ensure that exceptional customer service is delivered consistently.
  • Assist in addressing or escalating employee concerns as necessary.
  • Support the administration and processing of weekly employee payroll as needed.
  • Provide backup support for any absent employees.
  • Lead by example in all front desk activities.
  • Welcome members and guests, ensuring they receive outstanding service.
  • Answer phone inquiries in a friendly manner and assist callers with various questions.
  • Check members into the system, conduct tours, sign up new members, log amenities, and communicate updates or events to members and guests.
  • Facilitate member requests and resolve any issues or questions.
  • Oversee the cleanliness and maintenance of the club.
  • Keep the front desk area and lobby clean and organized.
  • Ensure the safety of employees, members, and club property by identifying equipment or facility repair needs and communicating them promptly.
  • Participate in regular facility cleaning and upkeep, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
  • Assist in ordering supplies within the specific budget based on club needs.
  • Track various statistics and reports on a weekly, monthly, and annual basis.
  • Manage marketing initiatives to ensure staff are informed and trained on all promotions.
  • Make daily bank deposits as necessary.
  • Perform other duties as assigned based on club requirements.

Qualifications:

  • Must be at least 18 years old and possess a high school diploma or GED equivalent.
  • One year of customer service experience, preferably in a similar fitness or retail environment.
  • Basic computer skills (Microsoft Suite) and the ability to quickly learn new systems.
  • Strong supervisory, diplomatic, and listening skills.
  • Enthusiastic, hardworking, and passionate about health and fitness.
  • Excellent customer service and problem-solving abilities.
  • Ability to work independently and as part of a team.
  • Must have a valid driver's license and reliable transportation.

Physical Requirements:

  • Continual standing and walking during shifts.
  • Frequent communication in person or over the phone.
  • Ability to lift up to 50 lbs.
  • Occasional exposure to hazardous materials during shifts.

Commitment to Diversity:

We are an equal opportunity employer and value diversity in our workplace. We encourage applications from individuals of all backgrounds and perspectives. Our success is driven by our people, and we strive to create an inclusive environment where everyone can thrive.