Exceptional Customer Experience Coordinator

3 days ago


Auburn Hills, Michigan, United States Burlington Full time

Job Summary: We're seeking an Exceptional Customer Experience Coordinator to join our retail team. This is a dynamic role that requires strong leadership skills and a passion for delivering exceptional customer service.

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Main Responsibilities:

  • Coordinate and execute day-to-day customer service initiatives, ensuring seamless execution and high-quality results.
  • Mentor and coach associates to develop their skills and knowledge, promoting a culture of excellence within the team.
  • Analyze data and metrics to identify areas for improvement, developing strategies to enhance customer satisfaction and loyalty.

Requirements:

  • A minimum of 1-2 years of experience in a customer-facing role, preferably in retail.
  • Strong communication and interpersonal skills, with the ability to build rapport with colleagues and customers.

Compensation: Estimated salary range: $12.50 - $15.00 per hour. Benefits may include paid time off, holidays, and a competitive benefits package.



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