Customer Experience Representative

2 days ago


Auburn Hills, Michigan, United States Planet Fitness Inc. Full time
We are currently hiring a Customer Experience Representative to join our team at Planet Fitness. As a Customer Experience Representative, you will play a critical role in ensuring that our members have an exceptional 'Judgement Free' experience. You will be responsible for greeting members and guests, answering phone calls, checking members in, and responding to member questions and concerns.

Key Responsibilities:

* Deliver exceptional customer service to members, prospective members, and guests
* Maintain a clean and welcoming environment, adhering to company policies and procedures
* Promote our unique fitness instruction classes and services
* Manage member accounts, including check-ins, tours, and billing information

Requirements:

* High school diploma or equivalent required
* Basic computer skills and knowledge of point-of-sale systems
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations

Work Environment:

* The Customer Experience Representative will work in a dynamic and fast-paced environment, interacting with members, staff, and management on a daily basis
* The ideal candidate will be able to multitask, prioritize tasks, and maintain a positive attitude in a demanding environment

Benefits:

* Competitive salary range: $40,000 - $55,000 per year
* Comprehensive benefits package, including health insurance, paid time off, and training & development opportunities
* Opportunities for advancement and career growth within the company

Apply Now:

If you are a motivated and enthusiastic individual who is committed to delivering exceptional customer service, please submit your application to join our team as a Customer Experience Representative at Planet Fitness.

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