Player Development Manager
1 week ago
The AEG organization is seeking a highly skilled and experienced professional to join our team as a Player Development Manager. This role will play a critical part in creating a consistent and curated experience for each player and their family, while also managing key relationships and providing exceptional customer service.
Key Responsibilities:- Manage relationships with players, families, friends, and support network (agents, managers, assistants, guests)
- Manage player and family requests for tickets, guest passes, business referrals, and events
- Ensure best-in-class hospitality and experience at family/guest arena entrance and family room for all home games
- Manage requests for families and support network during all away games
- Utilize company resources effectively to support off-court player development initiatives
- Manage onboarding process for newly drafted and acquired players
- Lead the AEG welcoming committee for all new players
- Develop a Welcome Packet and process that transitions the player to the organization and the community
- Assist new players and families with their off-court transition, including relocation, transportation, real estate, childcare, and other needs
- Engage and provide resources for players' families and support network
- Serve as liaison between basketball operations and other AEG departments for player appearances and outreach initiatives
- Bachelor's degree (required)
- Minimum of five (5) years working with professional athletes or teams, with high demands for levels of organization, execution, and time management
- Background in customer service preferred
- Demonstrated ability to act with the utmost integrity, professionalism, and discretion, to represent a premier brand
- A history of developing strong relationships with stakeholders at all levels of an organization
- A proven track record of making sound and proactive decisions in fast-paced, high-stakes environments
- Must enjoy working with people in a customer service-oriented environment
- Proven critical thinker and problem-solver
- Highly organized with an extreme attention to detail
- Familiarity with Microsoft Office suite (Word, Excel, PowerPoint, and Outlook) and messaging platforms
The pay range for this role is $85,000 to $100,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, and certifications.
Equal Opportunity Employer:AEG is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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