Service Center Supervisor
2 weeks ago
Overview
Begin a fulfilling career path with us as a Service Center Supervisor
Compensation starts at $14.75 per hour, with additional incentive bonuses based on performance.
Enjoy excellent working hours – Monday to Friday from 8:00 a.m. to 6:00 p.m., Saturday from 8:00 a.m. to 5:00 p.m., and we are closed on Sundays. We offer both full-time and part-time scheduling options.
Joining our team also provides immediate access to earnings through our partnership with DailyPay, allowing employees to access their wages whenever necessary. This is complemented by a comprehensive benefits package, including an employee discount program every six months, medical coverage, 401(K) retirement plans, training certification programs, paid vacation days, and recognition awards.
As a Service Center Supervisor , you play a vital role in our management team, dedicated to delivering exceptional service to customers. You will collaborate with the General Manager to lead the team, ensure smooth operations, and drive sales. Service Center Supervisors receive training for various roles and have opportunities for advancement within our organization. Join us for valuable leadership experience and opportunities to enhance your skills and career. If you seek more than just a job, this is your chance to embark on a rewarding career journey with us.
Our company manages a network of over 500 auto service centers across North America, promoting a vibrant and dynamic workplace that emphasizes outstanding customer service through ethical practices and product knowledge. We are committed to nurturing your growth and potential by providing top-tier training programs for both technical and managerial positions. Additionally, we offer accelerated career advancement opportunities for dedicated team members who consistently achieve exceptional results.
Responsibilities
Key responsibilities include but are not limited to:
Collaborating closely with the General Manager to ensure consistent revenue growth by increasing guest count and monitoring performance metrics such as core sales mix and service offerings. You will also coach and implement excellent customer service practices to create an outstanding guest experience. Setting a positive example as a leader while fostering team engagement and efficiency. Focus on developing team members through our internal training program and providing ongoing support and guidance. Ensuring adherence to quality control measures and processes. Performing additional duties and projects as necessary, including inventory management, cash handling, addressing guest concerns, and collaborating with the District Manager on critical initiatives. Assisting the General Manager with budgeting, sales forecasts, financial performance, and expense management. Providing clear and consistent direction to the team. Maintaining a clean, safe, and presentable service center in accordance with company standards. Offering guidance and mentorship to automotive technicians and customer service associates. Performing opening and closing duties in the absence of the General Manager. Supporting the General Manager in building and maintaining an engaged workforce that meets customer demand and business needs. Leading daily team meetings and setting the direction for achieving business objectives. Managing inventory and product orders to align with business requirements. Upholding all safety and productivity regulations to ensure a safe work environment for team members and guests. Assisting guests with inquiries and needs, whether in-person, electronically, or via phone.Qualifications
Required qualifications include:
One to three years of experience in retail management; professional automotive experience is not mandatory. Exceptional oral and written communication skills. Proven leadership abilities with the capacity to inspire and motivate diverse teams. Strong business acumen and a comprehensive understanding of the retail sector. Ability to analyze, interpret, and recommend financial objectives to enhance sales and service outcomes. A positive, helpful attitude along with professional conduct and appearance at all times. Enjoyment of a fast-paced, flexible, high-performance retail environment. A "Guest First" mindset. Capability to read and interpret safety rules, operating instructions, and procedural manuals. Ability to stand on hard surfaces for extended periods. Willingness to work in environments with varying temperatures, noise levels, and exhaust fumes. Capacity to lift and move items weighing up to 50 pounds. Flexibility to perform other duties as assigned. Must be at least 18 years of age. Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.Additional Information
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