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Automotive Service Team Leader

2 months ago

Fridley, Minnesota, United States Jiffy Lube Full time

Overview

Begin a fulfilling career path with us as an Automotive Service Team Leader

Compensation starts at $14.75 per hour, with opportunities for performance-based bonuses.

Enjoy excellent working hours – Monday to Friday from 8:00 a.m. to 6:00 p.m., Saturday from 8:00 a.m. to 5:00 p.m., and we are closed on Sundays. We offer both full-time and part-time scheduling options.

Joining our organization means immediate access to your earnings through our partnership with DailyPay, allowing you to manage your finances flexibly. Our comprehensive benefits package includes an employee discount program every six months, medical insurance, 401(K) retirement plans, training certification programs, paid vacation days, and rewards for outstanding performance.

As an Automotive Service Team Leader , you play a crucial role in our management team, dedicated to delivering exceptional service to our customers. You will collaborate with the General Manager to lead the team, ensure smooth operations, and drive sales. Automotive Service Team Leaders receive training across various roles and have opportunities for advancement within our organization. This position offers valuable leadership experience and the chance to enhance your skills and career. If you seek more than just a job, consider this opportunity to embark on your career journey with us.

Our company manages a vast network of Jiffy Lube auto service centers throughout North America. We cultivate a lively and dynamic workplace that emphasizes delivering superior customer service through ethical practices and product expertise. Our extensive benefits package includes an employee discount program every six months, medical coverage, 401(K) retirement plans, training certification programs, and paid vacation days. At our company, we are committed to fostering your growth and potential by providing exceptional training programs for both technical and managerial positions. We also offer accelerated career advancement opportunities for dedicated team members who consistently achieve outstanding results.

Responsibilities

Key responsibilities include but are not limited to:

Collaborating closely with the General Manager to ensure consistent revenue growth by increasing guest count and monitoring performance metrics such as core sales mix and service offerings. You will also coach the team to deliver excellent customer service and create a remarkable guest experience. Setting a positive example as a leader while fostering team engagement and efficiency. Focus on developing team members through our internal training program and providing ongoing coaching and support. Ensuring adherence to quality control measures and processes. Performing additional duties and projects as required, including inventory management, cash handling, addressing guest concerns, and collaborating with the District Manager on critical initiatives. Assisting the General Manager with budgeting, sales forecasts, financial performance, and expense management. Providing clear and consistent direction to the team. Maintaining a clean, safe, and presentable service center in accordance with our standards. Offering guidance and mentorship to automotive technicians and customer service associates. Performing opening and closing duties in the absence of the General Manager. Aiding the General Manager in building and sustaining an engaged workforce that meets customer demand and business needs. Leading daily team meetings and setting the direction for achieving business objectives. Managing inventory and product orders to align with business requirements. Upholding all safety regulations and maintaining a productive work environment for both team members and guests. Assisting guests with inquiries and needs, whether in person, electronically, or via phone.

Qualifications

Required qualifications include:

One to three years of experience in retail management; automotive experience is not mandatory. Exceptional oral and written communication skills. Proven leadership abilities with a talent for inspiring and motivating diverse teams. Strong business acumen and a thorough understanding of the retail sector. Ability to analyze, interpret, and recommend financial strategies to enhance sales and service outcomes. A positive, helpful demeanor coupled with professional conduct and appearance. Enjoyment of a fast-paced, adaptable, high-performance retail environment. A customer-first mindset. Capability to read and interpret safety guidelines, operational instructions, and procedural manuals. Ability to stand on hard surfaces for extended periods. Willingness to work in environments with varying temperatures, noise levels, and exhaust fumes. Capacity to lift and move items weighing up to 50 pounds. Flexibility to perform other duties as assigned. Minimum age of 18 years. Candidates must be legally authorized to work in the U.S. without company sponsorship.

Additional Information

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