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Logistics Operations Supervisor

2 months ago

Fridley, Minnesota, United States Quest Diagnostics Incorporated Full time

Logistics Operations Supervisor

Location: Fridley, MN

Sign-On Bonus: $2000

Company Vehicle Provided During Work Hours

The Logistics Operations Supervisor serves as the primary representative of Quest Diagnostics to the Route Service Representatives (RSRs) and clients, embodying the company's values in all interactions. This role is essential in overseeing daily operational tasks within the hub, ensuring that the needs of staff and leadership are met concerning patient specimens and client services.

Compensation: Starting at $21.18 per hour

Salary offers are determined by various factors, including relevant skills, training, experience, education, and applicable certifications. Candidates may also qualify for annual performance bonuses.

Benefits Overview:
We take pride in offering exceptional benefits and programs designed to support the well-being of our employees and their families. Our compensation and benefits packages aim to enhance employee health across physical, financial, and developmental aspects. Benefits may include:

  • Immediate Medical/Dental/Vision coverage for full-time employees working 30+ hours
  • 15 Paid Time Off (PTO) days in the first year
  • Paid Holidays
  • Annual Bonus Opportunities
  • 401(k) with matching contributions
  • Variable compensation plans
  • Employee Stock Purchase Plan (ESPP)
  • Employee Assistance Program (EAP)
  • Wellness Programs
  • Tuition Reimbursement for eligible full-time employees
  • Career Advancement Opportunities
  • Comprehensive Training Programs

Key Responsibilities:

  • Provide supervisory support, including scheduling, employee training, and external customer relations.
  • Exhibit Everyday Excellence and uphold Quest Values - Quality, Integrity, Innovation, Accountability, Collaboration, and Leadership.
  • Direct daily activities of a core group of RSRs, coaching them to excel in their roles.
  • Collaborate with RSRs to identify opportunities for process enhancements and promote productivity through active engagement.
  • Foster a culture of continuous improvement and recognition as a Change Agent.
  • Facilitate process improvement initiatives.
  • Serve as a positive role model for RSR staff.
  • Assist in training as required.
  • Provide regular updates to supervisors on process improvement projects.
  • Contribute to performance reviews and lead daily team meetings when necessary.
  • Communicate unresolved issues promptly to the appropriate management personnel.
  • Adhere to departmental policies and procedures, ensuring compliance with safety and quality standards.
  • Maintain a professional appearance and adhere to the company's grooming and dress code policies.
  • Demonstrate punctuality and reliability in attendance.
  • Conduct route audits and ensure compliance with all operational processes.
  • Safely operate company vehicles and maintain a valid driver's license.
  • Prepare for routes with the necessary equipment and tools.
  • Attend meetings and training sessions punctually.
  • Meet all training requirements in a timely manner.
  • Maintain and care for company equipment, reporting any deficiencies.
  • Document client satisfaction feedback for management review.
  • Exhibit professionalism and a service-oriented approach with clients and RSR staff.

Qualifications:

Required Experience:

  • 1-3 years of experience in logistics or transportation.
  • Valid driver's license with a clean driving record.

Preferred Experience:

  • Previous experience in a leadership or training role is preferred.

Physical and Mental Requirements:

  • Ability to travel as required.
  • Capable of performing all duties of RSR roles.
  • Proficient in administrative and data-oriented tasks.
  • Flexibility to work based on staffing needs, including weekends and holidays.
  • Occasional lifting of up to 25 pounds.
  • Ability to maintain focus for extended periods.
  • Capable of managing stress and handling multiple priorities in a fast-paced environment.

Knowledge and Skills:

  • Proficient in Microsoft Word and Excel.
  • Familiarity with the service area.
  • Strong customer service and interpersonal skills.
  • Effective problem-solving abilities.
  • Excellent communication skills.
  • Demonstrated integrity and trustworthiness.
  • Ability to act with urgency and importance.
  • Professional demeanor and respectfulness.
  • Accountability and a drive for results.

Education:
High School Diploma or Equivalent.

Licenses/Certifications:
Valid driver's license (Required).

Quest Diagnostics values diversity and encourages veterans to apply.