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Service Center Supervisor

2 months ago

Fridley, Minnesota, United States Jiffy Lube Full time

Overview

Begin a fulfilling career path with us as a Service Center Supervisor

Compensation starts at $14.75 per hour, with opportunities for performance-based bonuses.

Enjoy excellent working hours – Monday to Friday, 8:00 a.m. to 6:00 p.m., Saturday from 8:00 a.m. to 5:00 p.m., and we are closed on Sundays. We offer both full-time and part-time scheduling options.

Joining our organization means immediate access to your earnings through our partnership with DailyPay, allowing you to access your pay whenever necessary. Our comprehensive benefits package includes an employee discount program every six months, medical coverage, 401(K) retirement plans, training certification programs, paid vacation days, and recognition awards.

As a Service Center Supervisor , you play a crucial role in our management team, dedicated to delivering exceptional service to our customers. You will collaborate with the General Manager to lead the team, ensure smooth operations, and drive sales. Service Center Supervisors receive training for various roles and have opportunities for advancement within our organization. Join us for valuable leadership experience and opportunities to enhance your skills and career. If you seek more than just a job, consider this opportunity to start your career journey with us.

Our company manages a network of over 500 auto service centers across North America, fostering a vibrant workplace that emphasizes outstanding customer service through ethical practices and product knowledge. We are committed to your growth and potential by providing high-quality training programs for both technical and managerial positions. Additionally, we offer accelerated career advancement opportunities for dedicated team members who consistently achieve excellent results.

Responsibilities

Key responsibilities include but are not limited to:

  • Collaborating directly with the General Manager to ensure consistent revenue growth by increasing guest count and monitoring performance metrics such as core sales mix and service offerings.
  • Setting a positive example as a leader while fostering team engagement and efficiency, focusing on developing team members through our internal training programs.
  • Ensuring adherence to quality control measures and processes.
  • Performing additional duties as required, including inventory management, cash handling, and addressing guest concerns.
  • Assisting the General Manager with budgeting, sales forecasts, and financial performance.
  • Providing clear and consistent direction to the team.
  • Maintaining a clean, safe, and presentable service center in accordance with company standards.
  • Offering guidance and mentorship to automotive technicians and customer service associates.
  • Performing opening and closing duties in the absence of the General Manager.
  • Aiding the General Manager in building and sustaining an engaged workforce that meets customer demand.
  • Leading daily team meetings to set objectives for achieving business goals.
  • Managing inventory and product orders to align with business needs.
  • Upholding all safety regulations and ensuring a productive work environment for team members and guests.
  • Assisting guests with inquiries and needs, whether in-person, electronically, or via phone.

Qualifications

Required qualifications include:

  • One to three years of experience in retail management; automotive experience is not mandatory.
  • Exceptional oral and written communication skills.
  • Proven leadership abilities with the capacity to inspire and motivate diverse teams.
  • Strong business acumen and a thorough understanding of the retail sector.
  • Ability to analyze and recommend financial objectives to enhance sales and service outcomes.
  • A positive, helpful attitude and professional demeanor at all times.
  • Enjoyment of a fast-paced, flexible, high-performance retail environment.
  • A customer-first mindset.
  • Capability to read and interpret safety rules, operating instructions, and procedural manuals.
  • Ability to stand on hard surfaces for extended periods.
  • Willingness to work in environments with varying temperatures, noise levels, and exhaust fumes.
  • Physical ability to lift and move items weighing up to 50 pounds.
  • Flexibility to perform additional duties as assigned.
  • Must be at least 18 years of age.
  • Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Additional Information

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