Sales Operations Leader

1 week ago

Miami, Florida, United States Southern Glazer's Wine & Spirits Full time

What You Need To Know

Embark on a journey filled with exceptional career opportunities. Join an industry leader that prioritizes the growth of its workforce.

Southern Glazer's Wine & Spirits stands as North America's foremost distributor of wine and spirits, proudly family-owned with a legacy exceeding 50 years.

Recognized by Newsweek as a Most Loved Workplace and featured on Forbes lists for Largest Private Companies and Best Employers for Diversity, we are committed to our employees.

As a full-time team member, you will have access to an extensive array of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance, and a 401(k) plan. Additional perks include tuition reimbursement, wellness programs, parental leave, vacation accrual, and paid sick leave.

At Southern Glazer's, we foster an environment that champions continuous learning and growth, ensuring that every individual is respected and heard.

Overview

Lead, manage, and assess the daily operations of the outbound inside sales team, focusing on performance metrics, retention statistics, and staffing needs to achieve sales objectives and deliver an exceptional customer service experience.

Primary Responsibilities

  • Supervise daily sales operations of the inside sales team.
  • Develop and implement policies, guidelines, and procedures governing the inside sales team, including quality control measures and performance metrics.
  • Utilize software tools to ensure adherence to schedules and develop strategies to address any issues.
  • Foster teamwork by effectively communicating information, ensuring understanding, and involving team members in decision-making.
  • Lead training initiatives by conducting ongoing sales and customer service training programs, staying updated on company information to enhance team performance.
  • Analyze inside sales operations to identify trends and drive improvements in customer service and resource utilization.
  • Create a positive work environment that promotes high performance.
  • Provide daily direction, guidance, coaching, and professional development to the inside sales team.
  • Set clear performance expectations and assist in achieving sales goals through hiring, training, and coaching.
  • Manage a small portfolio of accounts to maintain market engagement.
  • Attend industry conferences to enhance expertise.
  • Perform additional job-related duties as assigned.

Minimum Qualifications

  • Bachelor's degree with three years of relevant experience, or an equivalent combination of education and experience.
  • A minimum of three years of sales experience.
  • Must be at least 21 years of age.

Physical Demands

This role requires considerable time spent sitting and typing on a computer or mobile device. Occasional activities may include walking, bending, reaching, standing, and lifting up to 20 lbs.

EEO Statement

Southern Glazer's Wine and Spirits is an Affirmative Action/EEO employer, committed to providing equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Compensation

Southern Glazer's Wine and Spirits offers competitive compensation based on performance levels consistent with relevant experience, knowledge, skills, abilities, and education.

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