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Retail Sales Team Leader

2 months ago

Miami, Florida, United States Vuori, Inc Full time
Job Overview

Company Overview:
Vuori is transforming the athletic apparel industry, creating garments that are not only functional for movement and exercise but also stylish enough for everyday wear. Our designs are inspired by the vibrant coastal lifestyle of California, merging fitness, creativity, and daily life. We thrive in a dynamic retail environment that reflects our energetic culture, aiming to motivate individuals to embrace all aspects of their lives with enthusiasm and joy.

Position Summary

The Retail Floor Lead at Vuori plays a pivotal role in guiding the retail sales team by exemplifying our brand values and fostering connections with customers through extensive product knowledge and a positive demeanor. This position is essential to the store's leadership team, overseeing the retail floor, delegating tasks, and serving as a reliable resource for the team. Working closely with the Store Manager, the Floor Lead supports various leadership responsibilities as needed.

Key Responsibilities

Create Exceptional Customer Experiences:

  • Collaborate with the sales team to ensure every customer enjoys a top-notch shopping experience.
  • Take charge of the sales floor and team to prioritize customer satisfaction.
  • Prepare fitting rooms, assist customers in finding sizes, and provide honest, knowledgeable feedback on merchandise.
  • Build lasting relationships with customers by engaging them about product details and inviting them to events.
  • Stay informed about new arrivals and bestsellers, sharing insights with customers and the team.

Drive Business Success:

  • Lead daily store operations in the absence of the Store Manager or Assistant Store Manager.
  • Inspire the sales team to meet sales targets in a collaborative commission-based environment.
  • Enhance product knowledge in the fashion and activewear sectors to serve as a customer expert.
  • Guide the team in project completion while maintaining a focus on customer service.
  • Communicate inventory requirements to align with business objectives.

Leadership and Ownership:

  • Partner with the Retail Store Manager on daily operations, sales strategies, and team management to ensure smooth business functioning.
  • Oversee daily store maintenance, including restocking, visual merchandising, and cleanliness.
  • Exercise utmost responsibility and adherence to safety protocols during store opening and closing.
  • Encourage team members to maintain punctuality and fulfill their roles effectively.
Qualifications
  • Availability for morning and/or evening shifts, working 8-hour days, 5 days a week, including at least one weekend day.
  • A minimum of 1 year of professional leadership experience, preferably in retail.
  • Demonstrated reliability in attendance and punctuality.
  • Proven ability to cultivate relationships with customers and team members.
  • Expertise in customer service, creating memorable experiences, and effectively addressing customer concerns.
  • Capacity to manage multiple tasks in a fast-paced setting.
  • Quick learner, responsive to feedback, and eager for personal growth.
  • Strong organizational, communication, and interpersonal skills.
  • High level of accountability, ownership, and initiative.
Compensation and Benefits

Pay Range: $19-$21 + team commission

Benefits Include:

  • Health Insurance
  • Paid Time Off
  • Employee Discount
  • 401(k)

Your information will be kept confidential in accordance with EEO guidelines.