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Sales Operations Leader

2 months ago

Miami, Florida, United States Southern Glazer's Wine & Spirits Full time

About Southern Glazer's Wine & Spirits

Southern Glazer's Wine & Spirits stands as North America's leading distributor of wine and spirits, proudly operating as a family-owned and privately held entity with over 50 years of successful history.

Recognized by Newsweek as a Most Loved Workplace, we are also featured on Forbes' lists for Largest Private Companies and Best Employers for Diversity.

Benefits of Joining Our Team

As a full-time member of our team, you will have access to an extensive array of our Top Shelf Benefits, which include:

  • Comprehensive medical and prescription drug coverage
  • Dental and vision plans
  • Tax-saving Flexible Spending Accounts
  • Disability coverage
  • Life insurance plans
  • 401(k) plan
  • Tuition reimbursement
  • Wellness program
  • Parental leave
  • Vacation accrual
  • Paid sick leave
  • And more

Role Overview

In this pivotal role, you will:

  • Oversee and guide the daily operations of the outbound inside sales team, focusing on performance metrics, retention statistics, and staffing needs to ensure sales targets are met while delivering exceptional customer service.
  • Develop and implement policies, guidelines, and procedures that govern the inside sales team, including quality control measures and performance metrics to enhance caller engagement and sales.
  • Utilize software tools to monitor adherence to schedules and devise strategies to address any compliance issues.
  • Lead training initiatives by conducting ongoing sales and customer service training programs, ensuring the team remains informed on company updates to enhance sales and customer experiences.
  • Analyze inside sales operations to identify trends and drive improvements in customer service, resource utilization, and sales performance.
  • Create a positive work environment that fosters high performance, providing daily direction, coaching, and professional development to the inside sales team.
  • Set clear performance expectations and coach team members to achieve their goals through effective training and support.
  • Manage a small portfolio of accounts to maintain market engagement.

Qualifications

A Bachelor’s degree coupled with a minimum of three years of relevant experience in sales is required. Additionally, candidates should possess:

  • A minimum of three years of sales experience
  • Strong analytical skills to leverage available tools and reports for maximizing team performance

Commitment to Diversity

Southern Glazer's Wine & Spirits is an Affirmative Action/EEO employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Compensation

Southern Glazer's Wine & Spirits offers competitive compensation based on estimated performance levels, aligned with the relevant experience, knowledge, skills, abilities, and education of employees.

Please note that any pay ranges posted are estimates and do not reflect the company’s internal pay bands or ranges.