Sales Operations Leader

2 weeks ago

Miami, Florida, United States Southern Glazer's Wine & Spirits Full time
What You Need To Know

Open your future to incredible career potential. Work for an industry leader who invests in their people.

Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success.

We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan.

We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

At Southern Glazer's, you'll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard.

Overview


Manage, lead, and evaluate the daily operations of the outbound inside sales team, focusing on performance metrics, retention statistics, and staffing requirements to ensure the achievement of sales objectives and the delivery of exceptional customer service.

Primary Responsibilities

  • Oversee daily sales activities of the inside sales team.
  • Develop and implement policies, guidelines, and procedures governing the inside sales team, including quality control measures, performance criteria, and strategies to enhance caller engagement and sales.
  • Utilize software to ensure adherence to schedules and develop tactics to address any adherence issues.
  • Foster teamwork by effectively communicating information, ensuring understanding, and involving team members in decisions; lead training initiatives through ongoing sales and customer service training programs.
  • Analyze operations to provide insights into inside sales performance; review trends and drive changes to improve customer service and resource utilization.
  • Create a positive work environment conducive to high-performing teams; provide daily direction, guidance, coaching, and professional development related to performance evaluation and improvement opportunities.
  • Achieve sales goals by hiring, training, and coaching employees to develop their selling skills and maintain adequate sales pipelines.
  • Attend sales group meetings to discuss targets or forecasts and report on market conditions.
  • Manage a small book of accounts to remain market-facing and attend industry conferences to enhance industry knowledge.
  • Perform other job-related duties as assigned.
Minimum Qualifications

  • Bachelor's degree plus three years of experience; or an equivalent combination of education and experience.
  • Minimum of 3 years of sales experience.
  • Must be 21 years of age.
Physical Demands

Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device. Occasional activities may include walking, bending, reaching, standing, squatting, and stooping. May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs.

This position is deemed a safety-sensitive position. As such, any person who is given a conditional offer of employment will be required to pass a drug test.

EEO Statement


Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities, and education of employees.


Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

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