Technical Customer Success Specialist
5 days ago
We are seeking a skilled Customer Success Manager to join our dynamic team at Orb in San Francisco. This role offers an exciting opportunity to drive revenue growth, foster customer satisfaction, and contribute to the company's success.
About the Role:
- Manage customer relationships post-contract signing, ensuring timely deployment and adoption during onboarding.
- Forecast renewals with high accuracy and develop strategies to mitigate risk.
- Conduct health checks and business reviews to ensure customers achieve significant ROI and have a high likelihood of renewing and expanding.
- Prioritize customer requests while collaborating with product teams to enhance the Orb platform.
- Analyze customer requirements, identify opportunities for growth, and advise on how to leverage Orb capabilities.
- Advocate for wider adoption of the Orb platform among underutilized customers.
- Become an expert on the Orb platform, its use cases, and industry trends in Usage-Based Billing.
About You:
- 5+ years of customer-facing experience in high-growth SaaS and/or B2B startups.
- Excellent communication and interpersonal skills, with the ability to convey complex concepts effectively.
- Knowledge of cloud architectures and data infrastructure technologies.
- Executive presence and instinct, with the ability to interact with VPs & C-level executives and practitioners alike.
- Experience managing multiple personas within an account.
- Curiosity, persistence, and the ability to break through vendor fatigue with key contacts.
- A consultative mindset, always looking to advise on efficient operations.
- A proven track record in planning and executing successful business reviews and health checks.
- Ability to work US east coast business hours.
- Familiarity with billing platforms/systems and finance concepts is a plus.
- Functional knowledge of SQL is also a plus.
What We Offer:
- $120,000 - $150,000 per year, depending on experience.
- Excellent medical, dental, and vision insurance.
- Unlimited PTO (with 15 days minimum encouraged) plus one week of time off during the last week of December.
- 401k plan.
- 16-week paid parental leave with equity vesting.
- Commuter stipend.
- Catered lunches in the office.
- Meaningful equity in the form of stock options and a unique ten-year exercise window.
About Us:
Orb is an engineering-driven culture that empowers businesses to align their monetization with product usage. We provide seamless revenue workflows for every team: developers love our intuitive API and extensibility, product managers iterate on pricing and packaging faster, finance teams gain fine-grained reporting for revenue recognition, and customer-facing teams build trust through billing transparency.
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