Customer Success Specialist
3 weeks ago
In this pivotal role, you will form lasting relationships with higher education instructors and administrators to empower them in utilizing our digital solutions. As a trusted advisor, you will provide exceptional guidance, training, and support that exceeds their expectations.
About the PositionWe are seeking an Implementation & Engagement Specialist - Higher Ed to join our Customer Success team. This is an exciting opportunity for someone who thrives in a fast-paced environment, is passionate about education, and has a strong understanding of software implementation.
You will work closely with our sales and marketing teams to promote learning success and retain current business. Your primary responsibility will be to partner with higher ed instructors and administrators to ensure they receive the best possible experience with our digital platforms.
Key Responsibilities- Provide expert guidance and training to higher ed instructors on using our digital products to optimize course implementation and achieve their goals.
- Analyze and resolve technical issues that arise with our digital platforms, ensuring prompt and professional communication with instructors.
- Collaborate with our sales and marketing teams to develop strategies for promoting learning success and retaining existing business.
- Build and maintain strong relationships with instructors, fostering open communication and providing personalized support.
- Contribute to the development of new software enhancements and content based on customer feedback and analysis of user needs.
To succeed in this role, you will need:
- A Bachelor's degree.
- Detailed knowledge of software implementation and customer support.
- Experience working in higher education or a related field.
- Excellent organizational, communication, and time management skills.
We offer a competitive salary range of $60,000 - $65,000, as well as a comprehensive benefits package including health insurance, 401k matching, paid time off, and more.
This is an excellent opportunity to join a dynamic company that values diversity, equity, and inclusion. If you are passionate about education and have a strong desire to make a meaningful impact, we encourage you to apply.
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