Technical Customer Service Specialist

3 days ago


New York, New York, United States Tzumi Electronics Full time
About the Position

We are looking for a Technical Customer Service Specialist to join our team at Tzumi Electronics. In this role, you will be responsible for providing expert technical support to customers, resolving complex technical issues, and addressing customer complaints. Your technical expertise, problem-solving skills, and ability to communicate complex information in a clear and concise manner will enable you to excel in this position.

You will work closely with our engineering team to ensure seamless communication and coordination. Your strong analytical skills and attention to detail will allow you to troubleshoot complex technical issues, providing prompt and effective solutions.

As a technical customer service specialist, you will also have the opportunity to participate in ongoing training and professional development to enhance your technical skills and knowledge. Our company offers a competitive salary of $55,000 per year, depending on experience, and opportunities for advancement within our growing organization.

Key Skills and Qualifications:

  • Proven technical expertise and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to analyze complex technical issues and provide effective solutions
  • Maintenance of accurate records and reports on customer interactions
  • Collaboration with the engineering team to achieve business objectives


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