Technical Customer Success Engineer
6 days ago
We're seeking a talented Technical Support Engineer to join our rapidly expanding team. As a Technical Support Engineer, you'll partner with our Field team and customers to drive successful outcomes for all levels of inquiries and issues. You'll be part of a team that lives and breathes our company value 'customer-obsessed.'
This role will support customers globally, and we're flexible about starting work times aligning to US-East or US-West business hours. You'll provide high-quality customer communication, technical troubleshooting, resolution, and follow-through for all assigned customer issues and inquiries. Your goal will be to meet or exceed all customer and internal SLAs.
You'll assist customers with new product features & configurations, onboard new datasources and integrations into Glean, and educate customers on using our product features as needed. You'll also identify customer system health issues by analyzing key metrics and dashboards, then devise and execute a remediation plan while coordinating and updating the customer throughout. Additionally, you'll resolve customer-impacting alerts and drive customer change requests by coordinating activities with customer administrators. Your contributions will include helping create customer help articles and internal runbooks to improve overall support delivery, providing root cause analysis documents to explain high-impact incidents when needed, and working closely with teams across Glean to drive product, process, and service improvements.
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Customer Success Technical Support Lead
6 days ago
New York, New York, United States Pocus Full timeWe're seeking an experienced Tech Support Engineer to join our team at Pocus, a cutting-edge B2B SaaS company revolutionizing the way go-to-market teams operate. As a Tech Support Engineer, you'll be responsible for troubleshooting and resolving product-related issues, providing expert guidance to customers, and collaborating with internal stakeholders to...
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Customer Success Advocate
3 weeks ago
New York, New York, United States Pocus Full timeAchieve ExcellenceAbout the RoleWe are seeking a seasoned Technical Support Engineer to join our team at Pocus. As a Technical Support Engineer, you will be responsible for delivering top-notch customer support and driving customer success.The ideal candidate will have a strong background in technical support, excellent communication skills, and a passion...
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Technical Account Manager Lead
4 weeks ago
New York, New York, United States WSC Sports Full timeWe are seeking a highly skilled Technical Account Manager Lead to join our team at WSC Sports, the pioneer in AI-powered sports content technology. As a Technical Account Manager Lead, you will empower our clients worldwide to connect with their fans through AI-tailored sports content experiences.Our platform automates the creation, management, and...
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Technical Customer Success Specialist
6 days ago
New York, New York, United States Orb Full timeUnlock Your Career PotentialWe are seeking a skilled Customer Success Manager to join our dynamic team at Orb in San Francisco. This role offers an exciting opportunity to drive revenue growth, foster customer satisfaction, and contribute to the company's success.About the Role:Manage customer relationships post-contract signing, ensuring timely deployment...
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Customer Success Specialist
2 weeks ago
New York, New York, United States Pocus Full timeUnlock Your Potential as a Customer Success SpecialistWe are seeking an experienced Technical Support Engineer to join our team at Pocus. As a key member of our customer-facing team, you will play a critical role in delivering exceptional support and services to our customers.In this role, you will be responsible for providing top-notch technical support to...
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Customer Success Strategist
5 days ago
New York, New York, United States MongoDB Full timeEmpower innovators to drive business growth and transform industries with MongoDB as a Technical Account Manager Lead. In this customer-centric role, you'll act as a strategic advisor, providing guidance on MongoDB best practices and overall technology strategy.About the RoleThis is a highly autonomous position that requires 9+ years of experience in...
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Customer Success Engineer
2 weeks ago
New York, New York, United States GLOBALFOUNDRIES Full timeAbout Us We are a leader in the semiconductor industry, providing a unique combination of design, development, and fabrication services to some of the world's most innovative companies. With a global presence, we enable our customers to create cutting-edge technologies and systems that transform industries and drive growth. For more information, visit our...
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Technical Solutions Engineer
2 weeks ago
New York, New York, United States Glean Full timeAbout the RoleGlean is seeking a talented Technical Support Engineer to join our rapidly expanding startup. This individual will partner with the Field team and customers to drive successful outcomes for all levels of inquiries and issues they may encounter in their Glean journey.ResponsibilitiesSupport customers globally, aligning work start times with...
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New York, New York, United States FST Technical Services Full time**Job Title:** Associate Regional Director of Engineering**Overview:** FST Technical Services is a leading Cx firm in the country, partnering with clients for quality assurance in building projects. We ensure that equipment meets client requirements and design intent.**Job Summary:Support Regional Director in providing direction to Engineering Managers and...
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Customer Success Business Manager
5 days ago
New York, New York, United States Modern Treasury Full timeAbout the RoleWe are seeking an experienced Customer Success Business Manager to join our team at Modern Treasury. In this role, you will be responsible for ensuring our customers achieve their goals and objectives by delivering exceptional service and support.The ideal candidate will have a proven track record of success in a customer-facing role, with...
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Technical Commissioning Expert
7 days ago
New York, New York, United States FST Technical Services Full timeAbout the RoleThis Commissioning Project Engineer position is a partnership between FST Technical Services and TMG. The successful candidate will be responsible for delivering professional services tasks for mechanical, electrical, plumbing, and associated systems.Key Responsibilities:Completing office assignments, time and expense management, in-field...
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Research Analyst for Customer Success
2 weeks ago
New York, New York, United States Success Academy Charter Schools Full timeCareer Overview:As a Research Analyst for Customer Success, you will play a critical role in helping us understand the needs and behaviors of our customers. You will conduct research to identify opportunities for improvement and develop strategies to address these gaps. This role requires a strong background in research, with a minimum of 5 years of...
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Enterprise Customer Success Specialist
5 days ago
New York, New York, United States Ramp Full timeAbout the JobWe're looking for a highly skilled Enterprise Customer Success Specialist to join our team at Ramp. In this role, you'll be responsible for delivering value to our customers and revenue for our business by implementing Ramp's products for newly-closed customers. Your key responsibilities will include:Managing complex implementation projects with...
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Customer Success Strategist
2 weeks ago
New York, New York, United States Amazon Full timeAre you looking for a challenging role that combines your technical expertise with business acumen? We are seeking a skilled CUSTOMER SUCCESS STRATEGIST to help our customers realize the immense benefits derived through migrating to the cloud.This role requires 2+ years of experience in a customer-facing role, engaging with customer executives,...
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Custom Manufacturing Engineer
6 days ago
New York, New York, United States Tri-Mach Group Inc. Full timeEstimated salary: $85,000 - $110,000 per yearAbout Tri-Mach Group Inc.Tri-Mach Group Inc. is a recognized leader in the custom equipment and services industry. We are committed to providing state-of-the-art machinery and innovative new solutions to our customers.Job OverviewWe are seeking a Custom Manufacturing Engineer to join our team. The successful...
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Customer Success Lead
2 weeks ago
New York, New York, United States Valdera Full timeAbout the RoleWe are seeking a skilled Customer Success Lead to join our team at Valdera. As a key member of our global customer base support team, you will be instrumental in driving product adoption and satisfaction.The ideal candidate will have a strong background in B2B SaaS customer success and experience building relationships with senior stakeholders....
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Customer Success Director
4 weeks ago
New York, New York, United States tabs platform inc Full timeAbout the OpportunityTabs Platform Inc. offers a competitive compensation package, including a salary range of $120,000 - $180,000 per year, equity, and benefits like 100% coverage for healthcare, daily meal and coffee stipend, and tax-free contribution to commuter benefits. We're a NYC-based team spending 5 days a week in-person at our offices in midtown...
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Customer Success Consultant
2 weeks ago
New York, New York, United States Salesforce Inc Full timeThis Customer Success Consultant role at Salesforce involves working closely with clients to identify and address their business challenges. You'll leverage your expertise in CRM technology to develop strategic solutions that drive revenue growth and improve customer satisfaction.Your ability to communicate complex ideas simply and effectively will be...
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Technical Solutions Director
3 weeks ago
New York, New York, United States C4 Technical Services Full timeOverviewC4 Technical Services is seeking an accomplished Solution Delivery Lead to spearhead our D365 CRM/CE projects. As a key member of our team, you will leverage your expertise to drive project success, foster collaboration, and ensure seamless execution.Key ResponsibilitiesProject Leadership: Oversee mid-sized to enterprise projects, ensuring timely...
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Technical Services Lead
1 month ago
New York, New York, United States FST Technical Services Full timeJob OverviewFST Technical Services is a leading Commissioning (Cx) firm that partners with clients for quality assurance in building projects. Our team ensures equipment meets client requirements and design intent.Key ResponsibilitiesProvide technical oversight and support to the team.Meet target billable hours as defined by the annual operating...