Hotel Services Director

6 days ago

Columbia, South Carolina, United States Springhill Suites Columbia near Fort Jackson in Columbia, South Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Springhill Suites Columbia near Fort Jackson in Columbia, South Carolina. As a key member of our hotel's management team, you will be responsible for overseeing all Front Office Operations to ensure profitability, control costs, and maintain high-quality standards to deliver exceptional guest satisfaction.

Key Responsibilities
  • Guest Service Excellence: Maintain the highest standards of guest service, ensuring that every guest feels valued and cared for throughout their stay.
  • Team Leadership: Manage and motivate a team of Front Office personnel, providing daily supervision, training, and guidance to ensure they meet service and productivity standards.
  • Complaint Resolution: Receive and resolve all departmental guest complaints in a timely and professional manner, adhering to company guidelines.
  • Operational Efficiency: Check and control room reservations, Front Office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue and optimize operations.
  • Communication and Collaboration: Communicate effectively with guests and employees, both verbally and in writing, to answer questions, provide clear direction, and disseminate pertinent information.
  • Marketing and Promotion: Implement and monitor all corporate marketing programs, including loyalty programs, to drive revenue and enhance the guest experience.
  • Meetings and Reporting: Organize, conduct, and attend meetings to obtain and disseminate pertinent information, and prepare financial reports to track performance and make informed decisions.
Requirements and Qualifications
  • Education: High School diploma or equivalent.
  • Experience: Experience with hotel management systems, including Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
  • Skills: Ability to perform room inspections, assist with guest check-in and check-out, and participate in the Manager on Duty program. Proficient in computer systems, mathematical comprehension, and written and verbal communication skills.
  • Personal Qualities: Passionate about people and service, strong communication skills, and ability to work a flexible schedule, including nights, weekends, and holidays.
Benefits
  • Team-Driven Culture: Collaborative and values-based work environment.
  • Competitive Compensation: Medical, dental, and vision benefits, vacation and holiday pay, same-day pay, and employee assistance program.
  • Career Growth Opportunities: Manager training program, career advancement opportunities, and reduced room rates throughout the portfolio.
  • Employee Perks: Third-party perks, 401(k), flexible spending account, life insurance, parental leave, and referral program.

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