Guest Services Representative
1 week ago
Doubletree Columbia - Your Future Awaits
Role Summary: The Guest Services Representative is tasked with welcoming visitors in a friendly and efficient manner, addressing inquiries, managing check-ins and check-outs, and coordinating room reservations.
Part-time Evening Shift 3pm to 11pm
We provide comprehensive Medical/Dental/Vision benefits, a robust Paid Time Off program, a points-based bonus system, daily pay options, an Employee Referral bonus program, and the chance to be part of a thriving culture that values and promotes career advancement opportunities.
Founded in 1988 as a family-run establishment, we have evolved into a fully integrated development, management, and investment firm that develops, operates, and owns top-tier hotel brands alongside boutique accommodations. Doubletree Columbia has upheld a family-oriented ethos that emphasizes building strong relationships with our team members, partners, and the communities we serve.
Key Responsibilities
- Assist guests promptly, courteously, and professionally at all times
- Maintain exceptional service and hospitality standards
- Address guest concerns or issues swiftly and ensure satisfaction in a timely manner
- Process guest charges, manage payments, and adhere to all cash handling protocols
- Handle guest correspondence and messages with utmost respect for privacy and professionalism
- Possess knowledge of the hotel brand and various promotional programs
- Communicate effectively with various departments and management regarding guest feedback
- Respond promptly to incoming calls, lobby visitors, and team members requiring front desk support
- Be well-versed in hotel safety and emergency protocols
Qualifications
- High school diploma, GED, or equivalent
- Experience in customer service or guest-facing roles
- Proficient in Microsoft Office or similar software applications
- Prior experience in the hospitality sector as a front desk agent, hotel receptionist, or in guest services is essential
- Familiarity with brand-specific Property Management Systems, Quore, PBX, and other hotel-related software is preferred
- Fluency in English is required.
- Excellent written and verbal communication skills are necessary.
- Strong problem-solving abilities, reasoning skills, and capacity to multitask while interacting with guests under pressure.
Doubletree Columbia is an Equal Opportunity Employer
We are committed to fostering diversity and inclusion in the workplace. Discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws are strictly prohibited.
This description serves as a summary of primary responsibilities and qualifications. It is not intended to encompass all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Pre-employment background check is mandatory.
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