Current jobs related to Guest Services Representative - Columbia, South Carolina - Doubletree Columbia

  • Guest Services Representative

    2 weeks ago

    Columbia, South Carolina, United States Highgate Hotels Full time

    Job SummaryThe Guest Services Representative is responsible for providing exceptional service to all guests during their stay, ensuring a memorable and enjoyable experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesProvide warm and...

  • Guest Service Representative

    1 month ago

    Columbia, South Carolina, United States Country Inn & Suites Full time

    Job SummaryCountry Inn & Suites is seeking a highly skilled Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.ResponsibilitiesRegister guests and assign rooms, ensuring a smooth and efficient...

  • Front Desk Guest Service Representative

    2 weeks ago

    Columbia, South Carolina, United States Premier Resorts Management Inc Full time

    Job SummaryAs a Front Desk Guest Service Representative with Premier Resorts Management Inc, you will be responsible for providing exceptional service to our hotel guests. Your primary goal will be to ensure a seamless and enjoyable experience for our guests, from check-in to check-out.Key ResponsibilitiesEfficiently check-in and check-out guests, ensuring a...

  • Guest Services Supervisor

    2 weeks ago

    Columbia, South Carolina, United States Pilot Company Full time

    Pilot Company Job DescriptionJob Title: Guest Services LeadCompany Overview: Pilot Company is a leading network of travel centers with over 30,000 team members and 750 retail and fueling locations across 44 states and six Canadian provinces.Job Summary: We are seeking a Guest Services Lead to supervise employees and oversee the general operations of our...

  • Customer Service Representative

    6 days ago

    Columbia, South Carolina, United States C and D Enterprises dba Golden Corral Full time

    Customer Service RepresentativeAt C and D Enterprises dba Golden Corral, we are seeking a Customer Service Representative to provide exceptional guest experiences. Key responsibilities include:Guest Service: Greet guests warmly, offer assistance, process orders accurately, and handle payments efficiently.Cleanliness: Maintain a clean and organized workspace,...

  • Customer Service Representative

    2 weeks ago

    Columbia, South Carolina, United States Long John Silver's Full time

    About UsAt Long John Silver's, we're passionate about serving high-quality seafood to our guests. Our mission is to provide a welcoming and enjoyable dining experience that exceeds our guests' expectations.Job SummaryWe're seeking a friendly and enthusiastic Customer Service Representative to join our team. As a key member of our restaurant staff, you'll be...

  • Guest Services Supervisor

    1 month ago

    Columbia, South Carolina, United States HILTON COLUMBIA CENTER Full time

    Job Title: Guest Services SupervisorWe are seeking a highly motivated and customer-focused Guest Services Supervisor to join our team at Hilton Columbia Center. As a key member of our front desk operations, you will be responsible for leading and growing our team to provide exceptional guest experiences.Key Responsibilities:Lead the daily operations of the...

  • Guest Services Leader II

    1 week ago

    Columbia, South Carolina, United States Pilot Company Full time

    Job SummaryPilot Company is seeking a highly motivated and customer-focused Guest Services Leader II to join our team. As a key member of our store operations team, you will be responsible for supervising employees and ensuring the smooth operation of our facilities. If you have excellent customer service skills, are self-motivated, and able to work...

  • Evening Receptionist

    1 month ago

    Columbia, South Carolina, United States Peter Boulware Toyota of Columbia Full time

    Customer Service Representative - ReceptionistPeter Boulware Toyota of Columbia is seeking a highly skilled and customer-focused receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, answering phone calls, and performing administrative...

  • Customer Service Representatives

    4 weeks ago

    Columbia, South Carolina, United States Kelly Services, Inc. Full time

    Job SummaryKelly Services, Inc. is seeking a skilled Call Center Representative to handle a high volume of customer service calls. As a key member of our team, you will be responsible for providing exceptional service to our clients, entering conversations into a database, and gathering detailed information to understand customer needs.Key...

  • Customer Service Representative

    2 weeks ago

    West Columbia, South Carolina, United States SiteOne Services Full time

    Customer Sales & Service RepresentativeAt SiteOne Services, we're looking for a skilled Customer Sales & Service Representative to join our team. As a key member of our sales team, you'll play a vital role in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Assist customers with their questions and needs, providing...

  • Customer Service Representative

    2 weeks ago

    West Columbia, South Carolina, United States Planet Fitness Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a positive and welcoming experience in our Judgement Free Zone.Key...

  • Guest Services Leader II

    2 weeks ago

    Columbia, South Carolina, United States Pilot Company Full time

    Job Title: Guest Services Leader IIAt Pilot Company, we are seeking a highly motivated and customer-focused Guest Services Leader II to join our team. As a key member of our store operations team, you will be responsible for supervising employees and ensuring the smooth operation of our facilities.Key Responsibilities:Supervise employees and provide guidance...

  • Customer Service Representative

    1 week ago

    Columbia, South Carolina, United States Wingstop Restaurants Full time

    Key Responsibilities:As a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, delivering World Class service to our guests. This includes: Greeting guests and providing a positive experienceWhat We Offer:At Wingstop, we are committed to providing our guests with authentic, positive, and genuine experiences. As a Guest Service...

  • Customer Service Representative

    2 weeks ago

    Columbia, South Carolina, United States Wingstop Restaurants Full time

    Deliver World Class Service at WingstopAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, providing authentic, positive, and genuine experiences for our guests. Your responsibilities will include:Greeting guests and answering phone calls in a friendly and welcoming mannerProviding exceptional service by taking and...

  • Marketing Representative

    1 month ago

    Columbia, South Carolina, United States Bluegreen Vacations Full time

    Job Title: Marketing RepresentativeWe are seeking a highly motivated and organized Marketing Representative to join our team at Bluegreen Vacations. As a key member of our Welcome Center, you will be responsible for providing exceptional customer service to our guests, while also supporting our marketing efforts to drive sales and revenue.Key...

  • Customer Service Representative

    2 weeks ago

    Columbia, South Carolina, United States Wingstop Restaurants Full time

    Deliver World Class Service at WingstopAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, providing authentic, positive, and genuine experiences for our guests. Your responsibilities will include:Greeting guests and answering phone callsTaking and delivering ordersInteracting with guests to ensure a positive experienceWe...

  • Customer Service Representative

    2 weeks ago

    Columbia, South Carolina, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, delivering exceptional experiences to our guests. Your primary responsibility will be to provide authentic, positive, and genuine interactions with our guests, ensuring they feel valued and appreciated.Key Responsibilities:Greet...

  • Customer Service Representative

    1 month ago

    West Columbia, South Carolina, United States Kelly Services, Inc. Full time

    Unlock Your Career PotentialAre you looking for a new challenge? Do you want to work for a company that values its employees and provides opportunities for growth? Look no further than Kelly Services, Inc.We are seeking a highly motivated and customer-focused Call Center Customer Service Representative to join our team. As a representative, you will be...

  • Customer Service Representative

    2 weeks ago

    Columbia, South Carolina, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopWe're seeking a talented Guest Service Team Member to join our team at Wingstop. As a key member of our restaurant team, you'll be responsible for delivering exceptional service to our guests, ensuring they have a positive and memorable experience.Key Responsibilities:Act as the face and voice of Wingstop, providing...

Guest Services Representative

2 months ago

Columbia, South Carolina, United States Doubletree Columbia Full time
Job Overview

Doubletree Columbia - Elevate Your Career

Position Overview: The Guest Services Representative plays a vital role in welcoming guests with professionalism and warmth, managing inquiries, facilitating check-ins and check-outs, and coordinating room reservations.

Part-time Evening Shift: 3pm to 11pm

Benefits Offered: We provide comprehensive Medical/Dental/Vision coverage, a generous Paid Time Off program, a points-based bonus system, daily pay options, an Employee Referral bonus initiative, and the chance to be part of a thriving culture that recognizes and rewards our top performers with career advancement opportunities.

Founded in 1988, we have evolved from a family-owned enterprise into a fully integrated development, management, and investment firm, operating and owning premier hotel brands alongside boutique establishments. At Doubletree Columbia, we pride ourselves on fostering a family-oriented environment that emphasizes building strong relationships with our team members, partners, and the communities we serve.

Key Responsibilities:

  • Provide exceptional service to guests in a courteous and professional manner at all times.
  • Maintain high standards of hospitality and service quality.
  • Address guest concerns or issues promptly and ensure their satisfaction in a timely manner.
  • Process guest charges, manage payments, and adhere to all cash handling protocols.
  • Handle guest correspondence and messages with utmost respect for privacy and professionalism.
  • Possess thorough knowledge of the hotel brand and various programs, including travel initiatives and special promotions.
  • Communicate effectively with various departments and management regarding guest feedback and concerns.
  • Respond swiftly to incoming calls, lobby visitors, and team members requiring front desk assistance.
  • Be well-versed in hotel safety and emergency procedures.

Qualifications:

  • High school diploma, GED, or equivalent required.
  • Experience in customer service or similar guest-facing roles is essential.
  • Proficiency in Microsoft Office or comparable software applications.
  • Prior experience in the hospitality sector as a front desk agent, hotel receptionist, or in guest services is mandatory.
  • Familiarity with brand-specific property management systems, Quore, PBX, and other hotel-related technologies is preferred.
  • Fluency in English is required.
  • Strong written and verbal communication skills are essential.
  • Ability to problem-solve, reason, and multitask while interacting with guests under pressure.

Doubletree Columbia is an Equal Opportunity Employer

We are committed to diversity and inclusion in the workplace and prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This job description serves as a summary of primary responsibilities and qualifications. It is not intended to encompass all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

A pre-employment background check is required.