Bilingual Training Specialist

1 week ago


Irving, Texas, United States North Texas Real Estate R Full time
Job Summary

We are seeking a highly skilled Bilingual Trainer to join our team at North Texas Real Estate R. As a key member of our organization, you will be responsible for delivering high-quality MLS training courses in both English and Spanish.

Key Responsibilities
  • Develop and deliver MLS training courses, including creating and updating course materials, and converting live instruction courses to web-based products.
  • Manage the MLS training schedule, including inputting data into our Association AMS system.
  • Conduct training courses in various locations in North Texas, including our training facilities and broker offices.
  • Provide MLS technical support to subscribers, including responding to inquiries, interpreting MLS rules and regulations, and resolving issues.
  • Assist members with registration and cancellation for MLS classes, and troubleshoot MLS system issues.
  • Coordinate with our Senior MLS Instructor to develop newsletter articles and blogs, and promote MLS products and services.
Requirements
  • Associate's Degree or equivalent, or related experience and/or training.
  • Proficiency in Microsoft Office and Internet Software.
  • Bilingual in English and Spanish, with excellent grammar, spelling, and speaking skills.
  • Excellent customer service skills, with the ability to communicate effectively with people at all levels.
  • Strong organizational skills, with the ability to manage priorities and workflow.
Competencies
  • Communication: Communicates effectively, delivers presentations, and has good listening skills.
  • Customer Service: Responds to requests for service or assistance, works well with customers, and promotes a positive image of the company.
  • Innovation: Creative, offers new ideas, and is adaptable to change.
  • Interpersonal Skills: Builds strong relationships, works well with others, and keeps emotions under control.
  • Problem Solving: Strives to understand contributing factors, works to resolve complex situations timely, and uses reason when dealing with emotional topics.


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