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Bilingual Customer Service Specialist
2 months ago
At Octane, we are transforming the landscape of recreational purchases by providing a streamlined, comprehensive digital buying experience. Our mission is to connect individuals with their passions through advanced technology and innovative risk management strategies, making lifestyle purchases—such as powersports vehicles, RVs, and outdoor power equipment—efficient, straightforward, and accessible.
We enhance the customer journey by inspiring enthusiasts through our editorial platforms, including Cycle World and UTV Driver, enabling instant online prequalification for financing, guiding customers to dealerships for seamless transactions, and offering exceptional support throughout the loan servicing process.
As a remote-first organization founded in 2014, we proudly employ over 550 individuals and collaborate with more than 30 OEMs and 4,000 dealership partners.
We are currently seeking a Bilingual (fluent in Spanish) Customer Engagement Representative to enhance our Servicing Center operations. This role presents a unique opportunity to contribute to the development of a premier servicing organization for our expanding portfolio of Powersports loans.
Key Responsibilities:
- Manage an average of 80 inbound and outbound calls daily.
- Process customer payments over the phone.
- Conduct outbound interviews with customers.
- Address and resolve customer inquiries via online chat.
- Assist customers with common concerns related to their powersports loans.
- Achieve monthly productivity and quality targets.
- Adhere to all applicable federal and state regulations governing collections and servicing activities.
- High School Diploma or GED required (some college coursework preferred) with ideally two years of customer service experience, preferably in auto finance or an installment loan environment. Experience in collections is advantageous.
- A minimum of 2 years of relevant customer service experience in a dynamic setting is required.
- Proficient in Microsoft Word and Excel.
- Ability to quickly learn and utilize web-based record systems (LoanPro) - Training will be provided.
- Strong verbal and written communication skills are essential, as the role involves both phone interactions and chat communications. Bilingual English/Spanish is a plus.
- Exceptional interpersonal skills and a strong customer service orientation, with demonstrated problem-solving capabilities.
- Willingness to work a flexible schedule, which may include occasional overtime, evenings, weekends, and holidays; integrity and a strong work ethic are crucial, with minimal unscheduled absences and consistent punctuality.
- Comprehensive Health Care Plans (Medical, Dental & Vision)
- Up to 20 Days of Paid Time Off (Accrued)
- Generous Parental Leave
- Retirement Plan (401k with Company Match)
- Educational Assistance/Tuition Reimbursement up to $3,000 per year
- Powersports Safety Benefit
- Gympass Wellness Benefit
Octane Lending is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment.
