Bilingual Customer Service Representative

2 weeks ago

Irving, Texas, United States Wells Fargo Full time

Position: Bilingual Spanish Associate Customer Service Representative

About the Role:

Wells Fargo is seeking a Bilingual Spanish Associate Customer Service Representative within our Customer Service and Business Banking Operations. This role is pivotal in enhancing customer satisfaction and engagement.

Key Responsibilities:

  1. Assist customers with inquiries regarding financial products and services.
  2. Identify opportunities to enhance the customer experience while adhering to established protocols.
  3. Handle routine customer support tasks by addressing and resolving inquiries and complaints.
  4. Receive guidance from the customer service supervisor.
  5. Escalate complex questions and issues to senior representatives.
  6. Collaborate with the customer service team and engage with both internal and external customers regarding incoming questions and concerns.

Required Qualifications:

Bilingual proficiency in Spanish and English, with a minimum of 6 months experience in Customer Service, Financial Services, or a Contact Center environment, or equivalent demonstrated through a combination of work experience, training, military experience, or education.

Desired Skills:

  • Strong attention to detail.
  • Ability to multitask effectively.
  • Excellent active listening skills.
  • Previous call center experience.

Job Expectations:

Candidates must successfully complete a required Spanish language assessment. Availability for shifts between 7 AM and 9 PM CST is essential. Training will be conducted Monday through Friday for a duration of 5 to 6 weeks, with a schedule provided during the final week of training.

Compensation:

Competitive pay starting at $20 per hour, along with comprehensive benefits.

Diversity and Inclusion:

At Wells Fargo, we are committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, veteran status, or any other status protected by applicable law.

Employees are expected to support our focus on building strong customer relationships while maintaining a robust risk management and compliance culture, which is essential for the success of our customers and the organization.

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