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Bilingual Training Specialist

2 months ago

Irving, Texas, United States North Texas Real Estate R Full time
Job Title: Bilingual Trainer

Job Summary:

We are seeking a highly skilled Bilingual Trainer to join our team at North Texas Real Estate R. As a Bilingual Trainer, you will be responsible for developing, scheduling, and delivering high-quality training courses in both English and Spanish to our members.

Key Responsibilities:

  • Develop and maintain accurate and up-to-date MLS training schedules, including input into the Association AMS system.
  • Conduct training courses in both English and Spanish at various locations in North Texas, including MetroTex Training facilities and on-site at broker offices.
  • Provide MLS technical phone support to MLS subscribers, responding to inquiries, interpreting MLS rules and regulations, and resolving any outstanding issues.
  • Assist members with registration and/or cancellation for MLS classes via the Association AMS system or through the online Member portal.
  • Troubleshoot MLS system issues, document and report them to the vendor, track the resolution, and communicate it to members and the department.
  • Coordinate with Senior MLS Instructor to develop newsletter articles and blogs, and act as an ambassador to the MLS by marketing and promoting MLS products, services, and training offerings.
  • Answer and respond timely to phone calls, voice mail, and email inquiries, and maintain digital record-keeping systems in accordance with company policy.

Requirements:

  • Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.
  • Computer skills required: Proficiency in Microsoft Office and Internet Software.
  • Must be able to legally work in the United States without sponsorship.
  • Bilingual in English and Spanish, with excellent customer service skills, strong organizational skills, and ability to effectively communicate with people at all levels and from various backgrounds.

Competencies:

  • Communication – Communicates well, delivers presentations, has good listening skills.
  • Customer Service – Responds to requests for service or assistance, works well with customers, promotes a positive image of the company, strives to solve issues related by customers, meets commitments.
  • Innovation – Creative, offers new ideas, risk taker, amenable to change, generates suggestions for improving work.
  • Interpersonal Skills – Builds strong relationships, is flexible/adaptable, works well with others, keeps emotions under control, solicits feedback.
  • Problem Solving – Strives to understand contributing factors, works to resolve complex situations timely, uses reason when dealing with emotional topics.

Physical Demands and Work Environment:

  • Occasionally required to stand.
  • Occasionally required to walk.
  • Frequently required to sit.
  • Frequently required to utilize hand and finger dexterity.
  • Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
  • Continually required to talk or hear.
  • The noise level in the work environment is usually moderate.
  • The employee must occasionally lift and/or move up to 20 pounds.
  • Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus.