Bilingual Customer Service Specialist
2 weeks ago
At Octane, we are transforming the landscape of recreational purchasing by providing a comprehensive, digital buying experience. Our mission is to connect individuals with their passions through innovative technology and strategic risk management, making lifestyle purchases such as powersports vehicles, RVs, and outdoor power equipment swift, straightforward, and accessible.
We enhance the customer journey by inspiring enthusiasts through our editorial platforms, including Cycle World and UTV Driver, enabling instant online prequalification for financing, guiding customers to dealerships for seamless transactions, and offering exceptional support throughout the loan servicing process.
Founded in 2014, Octane operates as a remote-first organization with over 550 employees and partnerships with more than 30 OEMs and 4,000 dealers.
We are currently seeking Bilingual (fluent in Spanish) Customer Engagement Representatives to contribute to our Servicing Center. This role presents a unique opportunity to collaborate in establishing a premier servicing organization for our expanding portfolio of Powersports loans.
Key Responsibilities:
- Manage approximately 80 inbound and outbound calls daily.
- Process payments over the phone.
- Conduct outbound interviews with customers.
- Address and resolve customer inquiries via online chat.
- Assist customers with common concerns related to their powersports loans.
- Achieve monthly productivity and quality benchmarks.
- Adhere to all applicable federal and state regulations governing collections and servicing activities.
- High School Diploma or GED required (some college coursework preferred) with ideally two years of customer service experience, preferably in auto finance or an installment loan environment. Experience in collections is advantageous.
- A minimum of 2 years of relevant customer service experience in a dynamic setting is required.
- Proficient in Microsoft Word and Excel.
- Ability to quickly learn and effectively use web-based record systems (LoanPro) - Training will be provided.
- Strong verbal and written communication skills, as the role involves both phone and chat interactions. Bilingual English/Spanish is a plus.
- Excellent interpersonal skills with a strong customer service orientation and demonstrated problem-solving capabilities.
- Willingness to work a flexible schedule, which may include overtime, evenings, weekends, and holidays; a strong work ethic with minimal unscheduled absences and punctuality is essential.
- Comprehensive Health Care Plans (Medical, Dental & Vision)
- Up to 20 Days of Paid Time Off (Accrued)
- Generous Parental Leave
- Retirement Plan (401k with Company Match)
- Educational Assistance/Tuition Reimbursement up to $3,000 per year
- Powersports Safety Benefit
- Gympass Wellness Benefit
-
Bilingual Customer Service Specialist
1 week ago
Irving, Texas, United States OCTANE Full timeAt Octane, we are transforming the way recreational purchases are made by providing a comprehensive, digital buying experience. Our mission is to connect individuals with their passions through innovative technology and strategic risk management, making lifestyle purchases—such as powersports vehicles, RVs, and outdoor power equipment—efficient and...
-
Bilingual Customer Service Specialist
1 week ago
Irving, Texas, United States OCTANE Full timeAt Octane, we are transforming the landscape of recreational purchases by providing a streamlined, comprehensive digital buying experience. Our mission is to connect individuals with their passions through advanced technology and innovative risk management strategies, making lifestyle purchases—such as powersports vehicles, RVs, and outdoor power...
-
Bilingual Customer Service Representative
5 days ago
Irving, Texas, United States CornerStone Staffing Full timeAbout the RoleWe are seeking a highly skilled and bilingual customer service representative to join our team at CornerStone Staffing. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients while working in a fast-paced collections environment.Key ResponsibilitiesMake outbound calls to...
-
Bilingual Customer Service Representative
2 weeks ago
Irving, Texas, United States Wells Fargo Full timePosition: Bilingual Spanish Associate Customer Service RepresentativeAbout the Role:Wells Fargo is seeking a Bilingual Spanish Associate Customer Service Representative within our Customer Service and Business Banking Operations. This role is pivotal in enhancing customer satisfaction and engagement.Key Responsibilities:Assist customers with inquiries...
-
Irving, Texas, United States CHUCK E CHEESE Full timeJob Summary:We are seeking a highly skilled and bilingual customer service representative to join our team at Chuck E. Cheese. As a customer service agent, you will be responsible for providing exceptional service to our guests, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Take incoming telephone...
-
Bilingual Customer Service Representative
4 days ago
Irving, Texas, United States Adrian Howard - State Farm Agency Full timeJob OpportunityWe are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team at Adrian Howard - State Farm Agency in Irving, TX.Job SummaryThis is a full-time opportunity to provide exceptional customer service to our clients, promoting State Farm products including auto, home, and life insurance. As a key...
-
Bilingual Client Support Specialist
2 weeks ago
Irving, Texas, United States Staff My Agency Full timeBecome a Part of Our Dynamic TeamWe are excited to announce an opening for a Bilingual Client Support Specialist at Staff My Agency. We welcome individuals who may not have prior experience in the insurance sector, as we offer comprehensive training for candidates who demonstrate the right attributes.If you are enthusiastic about engaging with customers,...
-
Customer Engagement Specialist
1 week ago
Irving, Texas, United States SiriusXM Full timePosition Overview:The Customer Engagement Specialist is a vital role within SiriusXM, responsible for delivering exceptional service to our valued customers. This position involves managing incoming inquiries through various channels, ensuring that each interaction is handled with care and professionalism.About SiriusXM:SiriusXM, along with its renowned...
-
Customer Service Representative
2 days ago
Irving, Texas, United States CHUCK E CHEESE Full timeJob Summary: We are seeking a highly skilled and bilingual customer service representative to join our team at Chuck E. Cheese. As a customer service representative, you will be responsible for providing exceptional service to our guests, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Take incoming...
-
Customer Service Specialist
2 weeks ago
Irving, Texas, United States FleetPride Full timeFleetPride stands as the foremost distributor of aftermarket heavy-duty truck and trailer components in the United States, boasting a team of some of the industry's finest professionals. Join us in the heavy-duty sector and explore your potential. The Customer Service Specialist (CSS) is dedicated to delivering outstanding support to both internal and...
-
Customer Service Ambassador
23 hours ago
Irving, Texas, United States Uline Full timeAbout the RoleAs a Bilingual Customer Service Representative at Uline, you will play a vital role in delivering exceptional customer experiences. Our team is dedicated to providing top-notch service, and we're looking for a talented individual to join our ranks.Key ResponsibilitiesProcess Customer Orders: You will be responsible for processing customer...
-
Bilingual Banking Specialist
1 week ago
Irving, Texas, United States First Community Bancshares Full timePosition Overview:In this role, you will be responsible for delivering outstanding customer service while managing cash transactions in a fast-paced banking environment.Key Responsibilities:- Provide exceptional service to customers, ensuring accurate receipt and payment of cash.- Adhere to established policies and procedures as directed by management.-...
-
Bilingual Medical Support Specialist
2 weeks ago
Irving, Texas, United States Dr A Joshi & Associates Optometrists PA Full timePosition Overview: Bilingual Ophthalmic AssistantWe are in search of a skilled bilingual ophthalmic assistant to enhance our dedicated team at Dr A Joshi & Associates Optometrists PA. This role presents an excellent opportunity for individuals looking to embark on a rewarding career in the field of optometry.Key Responsibilities: Your primary...
-
Customer Support Specialist
1 week ago
Irving, Texas, United States SignaPay Full timeJob OverviewPosition: Customer Support Specialist Direct Reports: NoneSUMMARYAs a customer support specialist, you will be responsible for providing assistance with point-of-sale (POS) and payment solutions, including but not limited to CLOVER, PAX, Valor, Pay Hub Gateway, Mobile, and eCommerce platforms. You will also offer internal IT support for technical...
-
Customer Service Associate
3 days ago
Irving, Texas, United States Pollo Campero Full timePosition Overview: The role of a Customer Service Associate, specifically in the Cashier capacity, is to ensure that every customer interaction is memorable and positive. Job Opportunities: Positions as Customer Service Associates, Cashiers, or Front of House Team Members are typically available in both full-time and part-time capacities within the...
-
Multilingual Customer Service Banker
1 week ago
Irving, Texas, United States First Community Bancshares Full timePosition Overview:Under direct supervision, the Bilingual Personal Banker delivers outstanding customer service, managing cash transactions while thriving in a fast-paced sales atmosphere.Key Responsibilities:1. Adhere to established protocols in alignment with the bank's policies and supervisory guidance.2. Responsible for achieving monthly new account...
-
Bilingual Collections Agent
3 days ago
Irving, Texas, United States CornerStone Staffing Full timeAbout the RoleWe are seeking a highly skilled Bilingual Collections Agent to join our team at CornerStone Staffing. As a Collections Agent, you will be responsible for making outbound calls to repossessed accounts, receiving inbound redemption calls, and making suitable arrangements with customers who are currently past due.Key ResponsibilitiesMake outbound...
-
Customer Engagement Specialist
3 days ago
Irving, Texas, United States OCTANE Full timeAbout the RoleOctane is a leading provider of digital buying experiences for recreational purchases. We're seeking a highly skilled Bilingual Customer Engagement Representative to join our team in Irving, Texas.Key ResponsibilitiesHandle an average of 80 inbound and outbound calls per day, providing exceptional customer service and resolving issues in a...
-
Financial Customer Service Representative
2 weeks ago
Irving, Texas, United States NCH Full timeBilingual Credit Control Associate (English/French)We appreciate your interest in a career with NCH Corporation, a global organization where collaboration in small teams drives our success.We are currently looking for a Credit Control Associate to join our customer service and credit division, supporting our U.S. and French-speaking Canadian partners both...
-
Bilingual Marketing Specialist
1 week ago
Irving, Texas, United States RemX Full timePosition Overview:Our client, RemX, is in search of a dedicated Marketing Coordinator to join their team on a contract basis. This position requires full-time onsite presence.Key Responsibilities:- Collaborate with the Brand Marketing team to develop and execute various marketing initiatives.- Prepare engaging presentations, comprehensive marketing reports,...