Administrative Coordinator
4 days ago
We are seeking a highly organized and detail-oriented Administrative Assistant to join our team at SERVPRO of Preferred Fire and Water, LLC. As an Administrative Assistant, you will be responsible for providing administrative support to our team, ensuring the smooth operation of our office, and providing exceptional customer service.
Key Responsibilities- Phone and Scheduling:
- Answer phones and provide first-rate customer service
- Schedule coordination
- Manage work-in-progress (WIP) board
- Job File Management:
- Complete FNOL documentation
- Prepare job paperwork for Crew/Estimator
- Prepare work orders
- Create and complete estimates
- Job file documentation management
- Job file communication with Management and Technicians
- Confirm subcontractor activity
- Perform job completions (i.e., Uploads & Final Submissions)
- Office Administration:
- Maintain and organize file system
- Maintain company calendar/schedule
- Assist in communicating with clients and insurance adjusters
- Review and route bulletins
- Maintain company dispatch
- Maintain proper on-hand delivery of office and general supplies
- Assist with outgoing and incoming mail, e-mail, and faxes
- Maintain National Accounts Program Agreement (NAPA) green status
- Maintain compliant Third-Party Program Status
- Maintain Franchise specific compliance documentation
- Assist in billing customers for service
- Assist with accounts receivable
- Assist with AR meetings when needed
- Assist as needed with new hire questions
- Perform computer back-ups and tests of back-ups
- Complete personal daily work order
- Other tasks as requested
- Office experience is a plus
- First-rate customer service track record
- Effective written and oral communication
- Math skills
- Critical thinking and problem-solving skills
- Team player
This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.
Working Hours and Travel RequirementsThis is a full-time position, working 8:00 a.m. - 5:00 p.m., Monday - Friday, 40 hours per week. Also, additional after-hour emergency AOA phone calls. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs.
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Junior Administrative Coordinator
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Billing Coordinator
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Insurance Billing Coordinator
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Insurance Billing Coordinator
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Compensation and Benefits Coordinator
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Compensation and Benefits Coordinator
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Office Coordinator
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Administrative Support Specialist
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Administrative Support Specialist
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