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Financial Solutions Coordinator

2 months ago

Grand Rapids, Minnesota, United States Armstrong Receivable Management Full time
Job Description

At Armstrong Receivable Management, we are a leading provider of debt recovery and financial solutions. With a strong track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions.

Job Responsibilities:
  • Have advanced knowledge of our company's products and services, operations, departments, policies, procedures, and collections systems with the ability to apply this knowledge when communicating with various internal & external parties.
  • Represent the company with professional and ethical work standards.
  • Maintain knowledge of our collection software and other software programs as required by clients.
  • Perform daily activities in SalesForce and Microsoft Suite, Outlook, Excel, and Word.
  • May be required to assist in the training of new or less experienced team members.
  • May work on special projects as assigned by the manager.
  • Other administrative duties and responsibilities will be assigned from time to time.
Litigation Specific:
  • Maintain and further develop existing client and attorney relationships.
  • Handle assigned groups of client portfolios.
  • Understand and execute departmental procedures, alongside all customized client procedures.
  • Multitask between emails, client databases, SalesForce, and Excel spreadsheets.
  • Monitor and reply to emails in the litigation inbox.
  • Work with clients and attorneys to resolve inquiries.
  • Read and interpret client and attorney documents.
  • Pull supporting documents and private information from various client databases.
  • Properly code and document all applicable correspondence as stipulated in procedures.
  • Correspond with clients and attorneys regarding pending litigation accounts.
  • Communicate daily via email and telephone with various departments, such as Skip Tracing, Accounting, and Client Services.
  • Perform basic skip-tracing functions on debtor businesses by searching private databases and public records.
  • Meet and exceed minimum department productivity requirements.
Qualifications:
  • 3-5 years of litigation experience or job equivalent responsibilities.
  • Proficiency in Microsoft Suite, Outlook, Excel, and Word.
  • Strong attention to detail, creative thinking, and problem-solving.
  • Prioritize workload, meet deadlines, and work in a fast-paced environment.
  • Excellent oral and written communication and interpersonal skills with a proven record of building a strong rapport with clients.
  • Ability to work in a team environment and to resolve issues independently and accurately.
Compensation and Benefits:
  • $45-55k annual salary
  • Benefits package with health, dental, vision, life, and disability coverage options
  • 401(k) retirement plan option with company matching
  • Generous paid time off policy - start with 18 days per year
  • Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice