Server

5 days ago


Washington, Virginia, United States The Inn at Little Washington Full time
Job Summary

We are seeking a highly skilled and experienced Server to join our team at The Inn at Little Washington. As a Server, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable dining experience.

Key Responsibilities
  • Front of House Operations: Participate in daily Front of House operations to deliver a casual, comfortable yet sophisticated experience to all guests.
  • Maintain Service Areas: Maintain all aspects of the service areas and dining room.
  • Guest Ambassador: Serve as the ambassador of the establishment.
Essential Functions
  • Service Execution: Able to execute the mechanics and standards of service.
  • Workstation Organization: Maintains organized workstations during service.
  • Dining Room Standards: Demonstrates knowledge of basic dining room standards and etiquette.
  • Time Management: Is conscious of time-management and order-of-operation skills.
  • Product Knowledge: Able to confidently speak about The Inn at Little Washington.
  • Beverage Knowledge: Extensive beverage knowledge; BTG's, house cocktails, beer.
  • Food Knowledge: Extensive knowledge of all food items on menu.
  • Anticipatory Service: Exhibits anticipatory service.
  • Resort-Suite Functions: Knowledge of entry level resort-suite functions.
  • Billing Requirements: Full understanding of all billing requirements; splitting checks, discounts, room charges, and transferring checks.
  • Guest Profile Management: Will regularly update guest profile in Tock to build the database.
  • Order Entry: Able to enter orders correctly and efficiently.
  • Section Management: Is directly responsible for the section before and during service.
  • Kitchen Communication: Communicates to the kitchen with the needs of the section.
Qualifications
  • Communication Skills: Excellent communication skills.
  • Age Requirement: Must be at least 18 years of age.
  • Appearance: Must be well-groomed and well-presented.
  • Reliability: Must have reliable transportation.
Desirable Qualifications
  • Forbes Standards: Familiarity with Forbes Standards.
  • Language Skills: Ability to communicate in a language other than English, preferably Spanish or French.
  • Certifications: Certification in alcohol awareness program and CPR.
  • Experience: Prior experience with Resortsuite and Tock.
  • Wine Knowledge: Advanced wine knowledge.
Skills
  • Communication: Ability to communicate in English both orally and in writing.
  • Interpersonal Skills: Strong interpersonal communication skills both verbal and written.
  • Organization: Must always be organized and maintain cleanliness of workstation.
  • Language: Ability to speak using clear and professional language.
  • Multi-Tasking: Ability to multi-task in a fast-paced environment.
  • Guest Assistance: Ability to assist guests with questions about the property, history, and surrounding areas.
Physical Demands
  • Lifting: Must be able to lift 30+ lbs.
  • Standing: Able to stand, bend and walk for long periods of time.
  • Physical Activities: Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting and climbing.

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