Server
5 days ago
We are seeking a highly skilled and experienced Server to join our team at The Inn at Little Washington. As a Server, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable dining experience.
Key Responsibilities- Front of House Operations: Participate in daily Front of House operations to deliver a casual, comfortable yet sophisticated experience to all guests.
- Maintain Service Areas: Maintain all aspects of the service areas and dining room.
- Guest Ambassador: Serve as the ambassador of the establishment.
- Service Execution: Able to execute the mechanics and standards of service.
- Workstation Organization: Maintains organized workstations during service.
- Dining Room Standards: Demonstrates knowledge of basic dining room standards and etiquette.
- Time Management: Is conscious of time-management and order-of-operation skills.
- Product Knowledge: Able to confidently speak about The Inn at Little Washington.
- Beverage Knowledge: Extensive beverage knowledge; BTG's, house cocktails, beer.
- Food Knowledge: Extensive knowledge of all food items on menu.
- Anticipatory Service: Exhibits anticipatory service.
- Resort-Suite Functions: Knowledge of entry level resort-suite functions.
- Billing Requirements: Full understanding of all billing requirements; splitting checks, discounts, room charges, and transferring checks.
- Guest Profile Management: Will regularly update guest profile in Tock to build the database.
- Order Entry: Able to enter orders correctly and efficiently.
- Section Management: Is directly responsible for the section before and during service.
- Kitchen Communication: Communicates to the kitchen with the needs of the section.
- Communication Skills: Excellent communication skills.
- Age Requirement: Must be at least 18 years of age.
- Appearance: Must be well-groomed and well-presented.
- Reliability: Must have reliable transportation.
- Forbes Standards: Familiarity with Forbes Standards.
- Language Skills: Ability to communicate in a language other than English, preferably Spanish or French.
- Certifications: Certification in alcohol awareness program and CPR.
- Experience: Prior experience with Resortsuite and Tock.
- Wine Knowledge: Advanced wine knowledge.
- Communication: Ability to communicate in English both orally and in writing.
- Interpersonal Skills: Strong interpersonal communication skills both verbal and written.
- Organization: Must always be organized and maintain cleanliness of workstation.
- Language: Ability to speak using clear and professional language.
- Multi-Tasking: Ability to multi-task in a fast-paced environment.
- Guest Assistance: Ability to assist guests with questions about the property, history, and surrounding areas.
- Lifting: Must be able to lift 30+ lbs.
- Standing: Able to stand, bend and walk for long periods of time.
- Physical Activities: Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting and climbing.
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Server
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