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Front Server
2 months ago
We are seeking a highly skilled and experienced Front Server to join our team at The Inn at Little Washington, a renowned fine dining restaurant and member of Relais & Châteaux. As a Front Server, you will be responsible for delivering exceptional service to our guests, ensuring a 5-Star, 5-Diamond, 3-Michelin Star experience.
Key Responsibilities:- Front of House Operations: Participate in daily operations to maintain the highest standards of service, ensuring a seamless and memorable experience for our guests.
- Service Area Management: Maintain all aspects of the service areas and dining room, ensuring a clean and welcoming environment for our guests.
- Ambassador of the Establishment: Serve as the ambassador of The Inn at Little Washington, representing our brand and values to our guests and colleagues.
- MOD Responsibilities: Function as the Manager on Duty (MOD) on any given night, ensuring the smooth operation of the front of house.
- Mentorship and Training: Take on a mentorship role with new staff members, providing guidance and training to ensure their success in their roles.
- Problem-Solving: Identify and resolve problems that arise during dinner service, taking corrective action to ensure a positive experience for our guests.
- Departmental Knowledge: Possess a mastery of different departments, including kitchen, front desk, housekeeping, valet, and maintenance.
- Communication Skills: Excellent communication skills, both verbal and written.
- Fine Dining Experience: Prior experience working in a fine dining restaurant.
- Age and Grooming: Must be at least 16 years of age and well-groomed, with no visible tattoos.
- Transportation: Must have reliable transportation.
- Wine Knowledge: Intermediate wine knowledge.
- Availability: Open to working holidays and weekends.
- Forbes Standards: Familiarity with Forbes Standards.
- Language Skills: Ability to communicate in a language other than English, preferably Spanish or French.
- Certifications: Certification in alcohol awareness program and CPR.
- Resort Experience: Prior experience with Resortsuite and Tock.
- Advanced Wine Knowledge: Advanced wine knowledge.
- Communication: Ability to communicate in English both orally and in writing.
- Interpersonal Skills: Strong interpersonal communication skills, both verbal and written.
- Organization: Must always be organized and maintain cleanliness of workstation.
- Language: Ability to speak using clear and professional language.
- Multi-Tasking: Ability to multi-task in a fast-paced environment.
- Cross-Training: Ability to cross-train across multiple departments and assist when needed.
- Guest Service: Ability to assist guests with questions about the property, history, and surrounding areas.
- Lifting: Must be able to lift 30+ lbs.
- Standing and Walking: Able to stand, bend, and walk for long periods of time.
- Physical Activities: Frequent or occasional need to perform reaching, bending, pushing, pulling, twisting, lifting, and climbing.