Office Administration Manager

2 weeks ago

Creve Coeur, Missouri, United States Parc Provence Full time

PARC PROVENCE

JOB DESCRIPTION

Job Title: Business Office Manager

Department: Administration

Reports to: Administrator

Status: Exempt

POSITION SUMMARY

The Business Office Manager plays a crucial role in ensuring the smooth operation of office services by coordinating administrative functions and overseeing the front office team. This position serves as a representative of Parc Provence to residents, their families, guests, and the broader community. Each team member significantly contributes to our mission of delivering the highest quality services, programs, and facilities to enhance the daily lives of our residents.

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES

The following duties and responsibilities are essential to the role, though not exhaustive:

1. Collaborate with the Administrator to develop and enforce human resources policies and procedures.

2. Supervise front office administrative personnel, including responsibilities for hiring, performance evaluations, coaching, terminations, staffing, scheduling, and payroll management.

3. Oversee the administration budget to ensure fiscal responsibility.

4. Handle Missouri Division of Unemployment claims effectively.

5. Administer Worker's Compensation claims and provide support to employees during their recovery.

6. Facilitate employee onboarding processes to ensure compliance with regulations.

7. Manage the Certificate of Liability program to maintain compliance standards.

8. Oversee benefits administration for employees.

9. Assist the Administrator in drafting and revising the Employee Handbook.

10. Maintain up-to-date job descriptions for all positions.

11. Ensure personnel files are maintained in accordance with regulatory requirements.

12. Manage office supplies and equipment to ensure operational efficiency.

13. Develop and maintain tracking systems for employee records.

14. Ensure a safe and sanitary operation in compliance with Federal, State, local, and Parc Provence standards.

15. Conduct regular inspections to guarantee adherence to regulatory standards.

16. Actively participate as a member of the Management Team.

17. Adhere to State Regulations and the policies and procedures established by Administration in all aspects of the role.

18. Report any maintenance and safety concerns to the Maintenance Director or designated personnel.

19. Availability to work weekends, holidays, and after-hours as needed for coverage, projects, or special events.

20. Uphold the highest level of confidentiality regarding residents and their personal information.

21. Engage in all training opportunities provided by the employer.

22. Exhibit attention to detail and thoroughness in all tasks.

23. Perform additional duties as assigned or required.

MINIMUM QUALIFICATIONS

Education:

A college degree is required.

Experience:

Three to four years of experience in Human Resources is preferred, along with previous leadership or supervisory experience.

Reasoning Skills:

Ability to comprehend and follow directions effectively.

Oral/Written Communication Skills:

Proficiency in reading, writing, and speaking English, with the ability to interact positively and effectively with staff, residents, and families, demonstrating clear verbal and written communication skills.

JOB REQUIREMENTS

1. Frequent walking, standing, and using hands for tasks such as handling, grasping, and assisting residents.

2. Occasional lifting of items up to 20 lbs.

3. Regular sitting, organizing, consulting, planning, and documenting.

4. Adequate hearing and vision capabilities.

5. Consistent understanding and compliance with instructions and policies.

6. Regular work in indoor conditions with office equipment.

7. Ability to work independently and occasionally in collaboration with others.

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