Call Center Representative

1 month ago


Creve Coeur, Missouri, United States Roth Staffing Companies Full time
Join Our Team as a Call Center Representative

Are you an organized, detail-oriented individual with a knack for effective communication? Do you thrive in a fast-paced, high-volume environment? Ultimate Staffing is partnering with a rapidly growing leader in the specialty drug benefit management space to find multiple Member Services Representatives to join their team in Earth City, MO

***MUST HAVE A MINIMUM OF AN ASSOCIATE"S DEGREE IN ANY DISCIPLINE TO BE CONSIDERED

Position Details:
  • Location: Earth City, MO (On-Site Only)
  • Status: Full-time, Temp to Hire
  • Schedule: Monday-Friday, 9:00am to 6:00pm OR 10am to 7pm
  • Compensation: $20.50- $21.00 per hour
Why You'll Love This Opportunity:
  • Be at the Forefront: Help members resolve their queries and issues efficiently.
  • Professional Growth: Enhance your skills in a supportive environment.
  • Impactful Work: Make a tangible difference in the lives of our members.
Key Responsibilities:
  • Provide excellent customer service to all members.
  • Handle high-volume inbound and outbound member calls, quickly gaining a deep understanding of the services and customer needs.
  • Follow established procedures and standards for productivity, quality, and customer service.
  • Meet performance targets for speed, efficiency, and quality.
Skills, Competencies, and Abilities:
  • Experience: Minimum of 1 year of experience in a healthcare or pharmaceutical call center environment.
  • Analytical Skills: Quickly analyze situations and understand their implications for other groups within Archimedes.
  • Problem-Solving: Identify and resolve problems promptly, gather and analyze information skillfully, and develop alternative solutions.
  • Customer Service: Manage difficult or emotional customer situations, respond promptly to customer needs, and meet commitments with a high sense of urgency.
  • Written Communication: Write clearly and informatively, edit work for spelling and grammar, and present numerical data effectively.
  • Teamwork: Balance team and individual responsibilities, exhibit openness to others' views, and contribute to building a positive team spirit.
  • Organizational Support: Follow policies and procedures, complete administrative tasks correctly and on time, and support the organization's goals and values.
  • Judgment and Motivation: Display sound judgment, make timely decisions, set and achieve challenging goals, and overcome obstacles.
  • Planning/Organizing: Prioritize and plan work activities, use time efficiently, and plan for additional resources.
  • Professionalism: Approach others in a tactful manner, react well under pressure, and treat others with respect.
  • Quality and Adaptability: Demonstrate accuracy and thoroughness, improve performance based on feedback, and adapt to changes in the work environment.
  • Dependability: Follow instructions, respond to management direction, and keep commitments.
Perks Once Hired:
  • Comprehensive Benefits Package: Covering all your healthcare needs.
  • 401k: Plan for your future with ease.
  • Health Club Membership: Stay active and healthy.
  • Holiday/Vacation Pay and Bonus Opportunities: Enjoy work-life balance and reward programs.
Schedule:
  • 8-hour shift
  • Monday to Friday
Join our team and play a crucial role in financial resolutions. Apply today and take the first step toward a rewarding c

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