Patient Services Coordinator

1 week ago


Marquand, Missouri, United States OrthoIndy Hospital Northwest Full time
Job Summary

OrthoIndy Hospital Northwest is seeking a highly skilled Patient Services Coordinator to join our team. As a key member of our clinical operations team, you will play a critical role in ensuring the smooth delivery of patient care services.

Key Responsibilities
  • Schedule all surgical procedures at designated facilities, ensuring timely and efficient coordination with patients, providers, and other stakeholders.
  • Obtain and schedule any necessary medical clearance, ensuring compliance with regulatory requirements.
  • Manage the surgery schedule, including case ordering and communication with patients regarding pre-operative instructions and arrival times.
  • Triage patient concerns related to symptoms and treatment, providing exceptional customer service and ensuring timely resolution of issues.
  • Communicate with providers regarding patient care recommendations, ensuring seamless coordination of care.
  • Manage patient prescription refill requests, ensuring timely and accurate processing.
  • Arrange provider peer-to-peer reviews as needed, promoting high-quality patient care.
  • Manage provider schedules and tasks related to patient care and documentation in the electronic medical record (EMR).
  • Communicate with the scheduling department on days providers are out of office and last-minute template changes.
  • Schedule appointments for patients, serving as a backup to the appointment scheduling team when call volume is high.
Requirements
  • High school diploma or general education degree (GED) required.
  • Athletic trainer, LPN, or Medical Assistant certification required.
  • 2-4 years of healthcare experience required; 4-6 years preferred.
  • Spine experience preferred.
  • Basic Life Support (BLS) preferred.
About OrthoIndy Hospital Northwest

OrthoIndy Hospital Northwest is a leading provider of orthopedic care in Central Indiana. Our team of experienced physicians and staff are dedicated to delivering exceptional patient care and service. We are committed to creating a caring, connected, and committed workforce that directly improves the quality of life for our employees and customers.



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