Orthodontic Patient Coordinator Specialist
4 days ago
Pippin Dental & Braces
Position: Orthodontic Patient Coordinator
Full Time: M-TH
Travel between our Lafayette and Keystone office required
At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do.
We are seeking an Orthodontic Patient Coordinator to join our team. As a key member of our team, you will provide quality customer service to patients and parents, verify patient insurance eligibility, and ensure all patient records are up-to-date.
Responsibilities:
- Provide exceptional customer service to patients and parents
- Verify patient insurance eligibility and service limits
- Ensure all patient records are accurate and up-to-date
- Coordinate with Ortho Financial Coordinator and Doctors to provide same-day care to patients
- Assist with meeting Ortho financial targets by ensuring schedules are full
- Schedule follow-up appointments for all patients
- Assist with routing referrals to appropriate doctors
- Ensure pre-authorization processes are completed for approvals
- Collect payments and post accordingly in practice management system
- Confirm appointments for upcoming days
- Answer incoming Ortho patient calls and assist with needs or direct to another team member for help
- Ensure Ortho patients are compliant with appointments and send appropriate communication leading up to or including termination
- Assist with maintaining spreadsheets or databases for tracking purposes, as needed or directed by OFC
- Perform to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
Qualifications:
- At least one year of customer service experience (preferably in healthcare, retail, restaurant, or hospitality industry)
- Willing to travel in territory assigned to team
- High focus on customer service and satisfaction
- Must love working with children
- Compassion and high level of service for our patients, parents, and staff
- Integrity, always doing the right thing
- Dependable, reliable to be at work when scheduled
- Attention to detail
- Able to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines
- Professional manner and appearance at all times
- Computer skills: Microsoft Office and Internet Explorer
- Telephone skills: Proper telephone etiquette and information gathering skills
We offer a competitive compensation package, quarterly bonuses based on office performance, and a comprehensive benefits package, including medical, dental, vision, 401K with match, flexible spending accounts, paid time off, company holidays, and much more.
We value teamwork, mutual respect, and cooperation. We do not practice unlawful discrimination, including harassment, or tolerate it in our workplace.
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