Orthodontic Patient Care Coordinator

1 week ago

Marquand, Missouri, United States Pippin Dental & Braces - a Benevis company Full time
Job Summary

Pippin Dental & Braces, a Benevis company, is seeking a highly skilled and compassionate Orthodontic Patient Care Coordinator to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients and families.

Key Responsibilities:
  • Provide quality customer service to patients and parents at check-in and check-out
  • Verify patient insurance eligibility and service limits
  • Deliver compassionate care to every patient
  • Greet parents and patients when they enter or leave the office
  • Check in for daily appointments and ensure parents who are waiting are kept informed of the progress of their appointment or child
  • Maintain a clean and tidy waiting area and front desk area
  • Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient's file
  • Ensure service limits are recorded and communicated with the Orthodontic Financial Coordinator prior to treating the patient
  • Coordinate with Ortho Financial Coordinator and Doctors to provide the opportunity for same day care to patients
  • Assist with meeting the Ortho financial targets by ensuring the schedules are full
  • Schedule follow-up, next appointment for all patients
  • Assist with routing referrals to appropriate doctor
  • Ensure pre-authorization processes are completed for approvals
  • Collect payments, post accordingly in practice management system
  • Confirm appointments for upcoming days
  • Answer incoming Ortho patient calls and assist with need or direct to another team member for help
  • Ensure Ortho patients are compliant with appointments and send the appropriate communication leading up to or including termination
  • Assist with maintaining spreadsheets or databases for tracking purposes, as needed or directed by OFC
  • Ensure all patient records are updated at the end of the day
  • Participate in local community affairs and events to include school screenings, presentations, events, and any opportunity to promote a positive image of our company
  • Perform to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
  • Verify, inform, and collect any out of pocket balances from patients, prior to patients being treated by the clinical team
  • Assist with other office duties as needed
Requirements:
  • At least one year of customer service experience (preferably in healthcare, retail, restaurant or hospitality industry)
  • Willing to travel in territory assigned to team
  • High focus on customer service and satisfaction
  • Must love working with children
  • Compassion and high level of service for our patients, parents and staff
  • Integrity, always doing the right thing
  • Dependable, reliable to be at work when scheduled
  • Attention to detail
  • Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
  • Professional manner and appearance at all times
  • Computer skills: Microsoft office and Internet Explorer
  • Telephone skills: Proper telephone etiquette and information gathering skills
We Offer:
  • Competitive compensation
  • Quarterly bonuses based on Office performance
  • Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more

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