Enterprise Collaboration Solutions Engineer

1 week ago


Sunnyvale, California, United States GForce Life Sciences Full time

Position Overview:


As a Solutions Engineer at GForce Life Sciences, you will play a pivotal role in enhancing our collaboration capabilities through advanced support for our O365 and Box environments. Your expertise in enterprise-level configurations and security best practices will be essential in ensuring seamless operations.


Key Responsibilities:


• Provide tier III support for the resolution of issues related to Intranet, SharePoint, Zoom, Slack, MS Teams, Mural, Box, and O365, contributing to the efficiency of our operations team.


• Foster and maintain strong relationships with business partners, promoting the adoption of our collaboration tools and platforms.


• Collaborate with business stakeholders to gather requirements, merging business insights with technical solutions.


• Work alongside technical teams to shape the technical strategy and design that aligns with business objectives.


• Develop comprehensive technical documentation for both support teams and end-users.


• Conduct proactive research and assessment of tools and technologies relevant to our collaboration environment.


Essential Skills and Qualifications:


• In-depth knowledge of Microsoft O365 applications, including SharePoint and OneDrive, as well as other cloud solutions.


• Demonstrated success in implementing and supporting Microsoft cloud solutions, particularly with Microsoft 365 Copilot and content migrations.


• Strong verbal and written communication skills, capable of analyzing and resolving complex issues collaboratively.


• Administrative experience in managing and supporting Box enterprise environments, focusing on user account management, report generation, integration of third-party applications, and security protocols.


• Extensive experience in troubleshooting, support, and ticket analysis using the ServiceNow platform.


• Proven ability to lead project implementations, including architecture design and solution strategy.


• Skilled in presenting product and solution information effectively to both technical and non-technical audiences.


• A Bachelor’s degree in Computer Science, Computer Engineering, or a related field, or equivalent experience.


• Broad experience in eliciting requirements and communicating effectively with non-technical individuals, development teams, and other project stakeholders.


• Ability to work independently and take initiative.


• Proficient in creating, editing, and presenting technical documentation.



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