Telephony Solutions Engineer

2 weeks ago


Sunnyvale, California, United States Cynet Systems Inc. Full time

Position Overview:

The role of the UCC Voice Engineer at Cynet Systems Inc. involves a comprehensive understanding of voice and collaboration technologies. The ideal candidate will possess a robust skill set in various platforms and tools essential for effective communication solutions.

Key Competencies:

  • Proficiency is determined by educational background, professional training, skill set, and relevant experience.
  • Hands-on expertise with Zoom Phone, NICE CxOne contact center solutions, and Session Border Controllers (SBC).
  • Experience in NICE ICM Enterprise development, including scripting, configuration, and call routing capabilities.
  • Design and deployment experience with IP-IVR and CVP integration.
  • Familiarity with video conferencing technologies, specifically Zoom, Poly, and Neat Room, and their integration with Zoom.
  • Practical experience with Cisco Cube and Voice Gateways alongside Zoom Phone.
  • A minimum of 5 years of hands-on experience in Cisco and Zoom voice technologies, as well as foundational network engineering.
  • Strong analytical skills to identify, ascertain, and document client requirements.
  • Excellent written and verbal communication skills, along with a proactive approach to teamwork.

Required Qualifications:

  • Bachelor's degree in Computer Science or a related technical discipline.
  • At least 5 years of practical experience in Voice and Collaboration engineering.
  • Expertise in Zoom Phone, Cisco Voice, and NICE technologies (ICM, CVP, IP-IVR).
  • Experience with multi-vendor video conferencing platforms (Zoom, Poly, Cisco).
  • Collaboration experience with Zoom Meeting and Phone systems.
  • Strong communication and documentation capabilities.


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